IT Application Development Manager

Paradigm-posted 2 days ago

Full-time • Mid Level

Remote • Lombard, IL

251-500 employees

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Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs. We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive. Watch this short video for a brief introduction to Paradigm. We are seeking a full-time, remote IT Application Development Manager with Salesforce experience. Plan, coordinate, and supervise all activities related to Application Strategy and Development Standards in addition to the Design, Development, and Implementation of Application Solutions for the Enterprise. Manage integration technology solutions that support and promote collaboration with business partners. Manage a team of professionals composed of employees and contractors with various technology expertise. The manager will lead a team responsible for supporting and optimizing a purchased Salesforce application, with a primary focus on leveraging out-of-the-box features and configuration to meet business needs. Custom development will be considered only when configuration options are insufficient and a clear business case exists. The ideal candidate will have experience supporting packaged Salesforce solutions, strong skills in system configuration, and a pragmatic approach to balancing configuration and customization.

Salesforce Application Management
Oversee the support and enhancement of a purchased Salesforce application, ensuring maximum value is derived from standard package features and configuration tools (e.g., flows, validation rules, page layouts, permission sets).
Establish and enforce a “configuration first” philosophy, minimizing custom code and development unless required for critical business needs.
Evaluate requests for custom development, ensuring alignment with business objectives, technical feasibility, and long-term maintainability.
Collaborate with business stakeholders to understand requirements and translate them into scalable, supportable Salesforce configurations.
Stay current with Salesforce platform updates and best practices, ensuring the team leverages new features and maintains compliance with platform standards.
Develop and maintain documentation for configuration, customizations, and support processes
Application Development
Manage the maintenance and support of existing systems and the implementation of new systems as prioritized by the IT leadership and PMO.
Define, develop and implement best practices in design, development, build/deployments, and unit testing; develop metrics to manage performance.
Work with cross functional teams to develop and track software development project deliverables such as development schedules, status reports, resource plans, issues/risks and mitigation plans; manage resources relating to projects production support activities within an Agile/Scrum methodology.
Own the development and testing environment by keeping an updated copy of these environments; provide database and infrastructure groups the hardware and configuration requirements to make sure that the development environments will not be a bottle neck due to lack of hardware resource; maintain the development environment landscape to allow for scalability and maintainability.
Lead the assessment and implementation of third-party controls; manage its inventories and implement a common library within the organization.
Manager, Applications Development
Supervise the work of other application development team professionals and effectively delegate responsibilities to staff to enhance their professional growth.
Develop mentoring relationships with multiple staff personnel and manage related HR activities, including annual reviews and performance feedback.
Work closely with IT Management to ensure that Application Strategies and design align with business objectives and conform to best practices.
Ensure frequent, timely, and accurate communication between team members and business users.
Identify enhancements to improve the supportability, operability, or performance of applications (and develop supporting business cases for suggested enhancements)
Collect, analyze, and report SLA and KPI data (and take corrective actions as warranted) to drive application stability and usability
Manage established budgets and forecasts
Work with business partners to ensure appropriate prioritization for scheduled maintenance, including coordination of priorities across applications when required
Manage the release calendar for all activity (code fixes and work orders)
Participate in on-call responsibilities 24x7x365 as needed, managing team rotation schedules
Further DevOps and Agile methodologies within your application portfolio, working with infrastructure and development partners alike
Identify, sponsor, and implement continuous improvement initiatives within the application development and support team
Demonstrated ability and experience working in a matrix environment
Demonstrated successful implementation of SDLC, ensuring minimum required development artifacts are developed and completed by development team members
Advanced knowledge of solution development, systems analysis/design, programming techniques, testing, and release management
Technology Expertise
Lead the evaluation and selection of all related infrastructure components, such as software, hardware, database management systems, and networking capabilities, related to the enterprise's systems architecture.
Lead technology efforts and maintain a high degree of technical knowledge on new and emerging technologies; maintain a sandbox for the development team where members can learn new tools and evaluate if this can fit into the current development environment.
Be the technology expert and internal advocate of development technologies and unit testing products; have a strong knowledge of application security (intranet and internet applications); ensure that the development team completes the required physical documentation design based on business requirements and functional design.
Previous development experience working in Agile (SCRUM) and distributed teams
Understanding web-scale application development architectures such as SOA, SaaS/PaaS, and microservice architecture.
Previous experience with container technologies such as Docker and Kubernetes is desirable but not essential
Previous experience establishing and configuring CI/CD DevOps pipelines using Microsoft Azure Pipelines and/or GitHub Actions Kubernetes is desirable but not essential
Strong database skills using DB2, Oracle, or SQL Server, including SQL skills, SQL tuning
Knowledge of various SCM tools like Git, TFS, or SVN
Good knowledge of one of the application development ecosystems like Java or dotNet platform, and preferably good knowledge of Java or C#
Knowledge of cloud solutions hybrid clouds is desirable but not essential
Knowledge of Azure DevOps is desirable but not essential
Knowledge of low-code solutions like Microsoft Dynamics is desirable but not essential
Other Duties and Responsibilities:
Responsible for complying with Paradigm Information Security requirements and policies, for safeguarding Paradigm or Paradigm related passwords, and for notifying Paradigm of any Information Security incidents per policy SEC 10-12 Information Security Incident Management.
SUPERVISORY RESPONSIBILITIES:
Mentor, train, and supervise team members directly and indirectly, review their work and provide effective constructive feedback to achieve their best performance and goal attainment
Set the tone for a strong Enterprise culture and high employee engagement.
Ensure all team members understand, are trained in, and comply with Paradigm’s security requirements and policies.
Ensure all team members have the minimum level of IT system access required to effectively complete their Paradigm responsibilities.

B.S. Computer Science, Information Systems or related field is REQUIRED; an advanced degree is a plus
At least eight years of experience in applications design, development, and management, with a successful track record of managing applications development teams in web-based development, distributed systems, and web services
Effective communication, organizational, presentation, and execution skills required (both written and oral); Strong interactive problem-solving, decision-making, and leadership skills; Ability to multi-task to support multiple initiatives

Healthcare industry experience, specifically around medical provider applications/data, is strongly preferred.
Experience supporting or managing Salesforce applications in a healthcare IT environment is highly desirable.
Demonstrated ability to lead teams supporting packaged Salesforce solutions, with a focus on configuration and process optimization.
Experience identifying and recruiting talent with healthcare IT backgrounds and building teams with domain expertise in medical provider workflows, compliance, and data management.

Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.
Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest.
Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year.
Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.

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