IT Application Environment Manager
About The Position
In the role of IT Environment Manager- SAP BASIS, you will be responsible for the overall health, performance, and stability of our SAP landscape, with a primary focus on overseeing and optimizing the services delivered by our Managed Service Providers (MSPs). This role requires a strong blend of technical expertise in SAP Basis as well as deep understanding of the SAP Rise Service shared responsibility model (governance, oversight, performance monitoring, service level management, and strategic alignment with SAP as the service provider), deep understanding of IT service management best practices, and exceptional vendor management skills that span several providers at once. The ideal candidate will be a proactive leader who can drive continuous improvement, ensure adherence to SLAs, and foster strong collaborative relationships with our MSP partners. This position reports to the Director of IT Global Infrastructure and Environment.
Requirements
- You have a bachelor’s degree in SAP BASIS, Cloud Strategies, and Designs OR equivalent experience (4+ years)
- You have 8-10 years of experience in SAP Basis Management or SAP Leadership
- You have proven experience managing and optimizing services delivered by SAP as a Managed Service Provider (MSP) for large-scale SAP landscapes within a large enterprise.
- Strong understanding of ITIL principles and experience applying them in an enterprise environment, particularly in a multi-vendor, shared responsibility cloud mode
- You build relationships and collaborate to get to the desired outcome
- You love a challenge. You complete complex projects quickly and adeptly with your understanding of the business priorities
- You take accountability for results – acting with integrity and honoring commitments
Responsibilities
- Vendor Performance Management
- Interpret the RISE and SAP contract and add-ons
- Build and maintain strong, collaborative relationships with SAP leadership, Client Delivery Management, and operational teams
- Monitor and approve SAP's RISE service invoices, ensuring accuracy and alignment with contracted services. Participate in budget planning for SAP RISE subscriptions and related services
- Oversee the resolution of critical incidents and complex problems by collaborating closely with SAP's support teams, ensuring timely resolution, minimal downtime, and effective root cause analysis for issues impacting the RISE landscape. Serve as the primary internal escalation point for technical issues
- Oversee the adoption and governance of SAP Business Technology Platform (BTP) services for extensions, integrations, and analytics, ensuring adherence to architectural standards and best practices
Benefits
- Flexible work programs that support work life balance including a hybrid work model of 4 days in the office
- We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities
- We care about our communities, and play our part to make a difference – from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are
- Engagement with a variety of Business Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization
- Ability to grow and develop your career centered around our First Choice Learning opportunities
- Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, retirement plan options with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources
- On site Pub, access to cool brand clothing and swag, top events and, of course... free beer and beverages!
- Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
