L1 IT Customer Support French & English
Everience Romania
•Onsite
About The Position
We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges.
Requirements
- Fluent French and English (B2/C1)
- Excellent customer service abilities: client orientation, active listening and interpersonal skills
- Ability to work in a dynamic environment and to multitask
- Availability to work in shifts
Nice To Haves
- Technical college or university is not mandatory as necessary training will be ensured
- Previous customer support experience is an advantage
Responsibilities
- Provide accurate and optimal IT solutions via telephone, e-mails or chat
- Troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware)
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
- Follow-up the existing back-log
- Comply with project’s performance indicators
- Communicate with other designated teams and escalate complex issues
Benefits
- Permanent contract
- Competitive salary
- Performance bonus
- Expense account for holidays
- Meal tickets and gift vouchers
- Training opportunities
- Regina Maria medical package
- Extra vacation days
- Fruits on the house
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
