L1 IT Customer Support French & English

Everience Romania
Onsite

About The Position

We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges.

Requirements

  • Fluent French and English (B2/C1)
  • Excellent customer service abilities: client orientation, active listening and interpersonal skills
  • Ability to work in a dynamic environment and to multitask
  • Availability to work in shifts

Nice To Haves

  • Technical college or university is not mandatory as necessary training will be ensured
  • Previous customer support experience is an advantage

Responsibilities

  • Provide accurate and optimal IT solutions via telephone, e-mails or chat
  • Troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware)
  • Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
  • Follow-up the existing back-log
  • Comply with project’s performance indicators
  • Communicate with other designated teams and escalate complex issues

Benefits

  • Permanent contract
  • Competitive salary
  • Performance bonus
  • Expense account for holidays
  • Meal tickets and gift vouchers
  • Training opportunities
  • Regina Maria medical package
  • Extra vacation days
  • Fruits on the house
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