IT Customer Support Specialist 2

Jones•Hattiesburg, MS

1d•Onsite

About The Position

Jones Capital is seeking a Microsoft 365-native IT professional to serve as our IT Customer Support Specialist 2. We run an entirely cloud-native environment built on Microsoft 365, Entra ID, Intune, and Azure, and we need someone who lives in that stack daily. The right candidate will carry hands-on depth across the M365 ecosystem: tenant administration, identity governance, endpoint management, compliance tooling, and cross-platform integration. Relevant Microsoft certifications are strongly preferred and will be weighted heavily in the selection process. Candidates without certifications must demonstrate equivalent breadth through verifiable, hands-on experience.

Requirements

3–7 years of experience in IT support with a demonstrated focus on Microsoft 365 administration
Hands-on experience managing Entra ID / Azure AD at a tenant admin level — not just end-user operations
Proven Intune endpoint management experience across enrollment, policy configuration, and app deployment
Experience administering Exchange Online beyond basic mailbox management (transport rules, connectors, Defender policies)
Familiarity with Microsoft Purview compliance tooling: eDiscovery, retention, DLP
Excellent written and verbal communication; ability to document complex procedures clearly
Strong work ethics aligned with Jones Capital's core values

Nice To Haves

One or more active Microsoft certifications (MS-102, MD-102, SC-400, AZ-104, or equivalent)
Experience in an MSP environment managing multiple tenants simultaneously
Exposure to Meraki network administration (switching, VLANs, wireless, firewall policies)
Experience with automation tooling: PowerShell scripting, n8n, Power Automate, or Graph API
Associate’s degree or bachelor’s degree in IT, Computer Science, or related field

Responsibilities

Administer Exchange Online: mailboxes, mail flow rules, connectors, anti-spam/anti-phishing policies, message tracing
Manage Teams administration: policies, channels, meeting settings, telephony/Teams Rooms where applicable
Administer SharePoint Online and OneDrive: site provisioning, permissions, external sharing policies, storage management
Manage Microsoft 365 licensing across users and groups; enforce license governance policies
Operate Microsoft Purview: compliance policies, retention labels, eDiscovery, DLP, Information Protection
Administer Entra ID (Azure AD): user and group lifecycle, dynamic groups, B2B guest access
Configure and enforce Conditional Access policies; troubleshoot authentication failures across policy conditions
Manage MFA, SSPR, and Password less/Windows Hello for Business deployments
Administer app registrations and enterprise applications; configure SSO (SAML/OIDC) for SaaS integrations
Monitor Entra ID sign-in and audit logs; investigate anomalies and respond to Identity Protection alerts
Manage Windows and macOS devices through Intune: enrollment, configuration profiles, compliance policies
Deploy and maintain Win32 and MSIX application packages via Intune; troubleshoot deployment failures
Configure and enforce update rings, BitLocker encryption, and endpoint security baselines
Conduct hardware/software inventory and remediate non-compliant devices
Serve as escalation point from Tier 1; resolve complex incidents within SLA with full documentation
Perform root cause analysis and engineer durable solutions to prevent recurrence
Support multi-tenant MSP environment: maintain context separation, tenant-specific configurations, and cross-org policy consistency
Contribute to and maintain internal knowledge base with resolution patterns and runbooks
Support Microsoft 365 integration projects including third-party SSO migrations, eDiscovery workflows, and bulk provisioning
Assist with Power Automate flows and integration touchpoints affecting M365 services