IT Customer Support Analyst

KBR • Beavercreek Township, OH

57d • Onsite

About The Position

KBR is seeking an IT Customer Support Analyst to join our Corporate IT team and deliver exceptional technical support across our Microsoft Windows 10/11 desktop environment. In this role, you will serve as a trusted partner to internal users, ensuring prompt resolution of hardware, software, and peripheral issues in alignment with established service level objectives. You will troubleshoot and restore service functionality by interacting with network, security, and application development teams, while maintaining a strong focus on customer satisfaction and operational excellence. This position offers the opportunity to apply your technical expertise, strengthen IT support processes, and contribute to a collaborative, service-driven team environment. This is a full-time, on-site position.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field; additional relevant experience may be accepted in lieu of a degree
• 2+ years of experience providing desktop and technical support within a Microsoft Windows 10/11 environment
• Strong knowledge of IT operations, processes, and troubleshooting methodologies
• Proven ability to diagnose and resolve hardware, software, and network connectivity issues
• Familiarity with Active Directory, Office 365, Teams, and other Microsoft enterprise applications
• Excellent customer service and communication skills, with the ability to convey technical information clearly to non-technical users
• Highly organized and dependable, with strong problem-solving and time-management abilities

Responsibilities

• Provide technical support to internal users for desktop hardware, software, and peripherals, ensuring timely resolution of service requests and incidents in accordance with service level objectives
• Install, configure, and maintain computers, printers, and related devices within a Microsoft Windows 10/11 environment
• Troubleshoot and resolve issues related to user access, authentication, and connectivity, escalating complex cases as needed
• Support the deployment, setup, and decommissioning of equipment across office and project site locations
• Collaborate with network, security, server, and application teams to identify root causes and restore service functionality
• Assist in the installation and maintenance of approved software applications, ensuring compliance with corporate standards and licensing
• Respond to and resolve break/fix tickets and user requests while maintaining accurate documentation within IT service management systems
• Perform data migration, backup, and recovery support to ensure data integrity during equipment refresh or reimage activities
• Provide hands-on support for conference room technology, A/V equipment, and video conferencing tools
• Contribute to process documentation, troubleshooting guides, and knowledge base articles to enhance team efficiency and service delivery
• Support IT asset management by tracking hardware inventory, ensuring proper lifecycle management and accountability
• Deliver exceptional customer service with a proactive, solutions-oriented approach to problem solving

Benefits

• KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels per internal policy or contractual designation. Additional compensation may be in the form of a sign-on bonus, relocation benefits, short-term incentives, long-term incentives, or discretionary payments for exceptional performance.
• KBR offers a selection of competitive lifestyle benefits, which could include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees