IT Customer Service Specialist

Labcorp•Tampa, FL

2d•Onsite

About The Position

Labcorp is seeking an IT Customer Service Specialist for a dynamic team. This is a full-time, non-exempt (hourly) position assigned to a First Shift schedule, with standard business hours of Monday through Friday, 8:30 a.m. to 5:00 p.m. EST. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible.

Requirements

HS Diploma
1 or more years' experience in IT Customer Service
1 or more years' customer support experience
1 or more years' experience with strong phone contact handling skills and active listening abilities

Nice To Haves

Bachelor's Degree
1 or more years' experience in a high volume, inbound call environment(50+calls/day).
Current or prior Labcorp experience
Excellent communication and presentation skills
Ability to multitask, prioritize and manage time effectively

Responsibilities

Provides first-level technical support to the company for user inquiries and system security.
Assists users with log-on problems, reinstating revoked security, and changes in access privileges.
Troubleshoots system errors and lockups, and answers how-to system security questions.
Routes second-level system questions to the appropriate individual/department.
Processes all mainframe security requests and purchase approval security requests.
Assists divisional LabCorp clients and employees with IT support issues accomplished by staffing the Southeast IT ACD telephone queue, which can include 50 - 90 incoming calls per day.
Support includes resetting passwords, troubleshooting application and system issues and arranging for on site support.
Staffing of the position is imperative to maintaining and improving IT service levels and call center metrics.