IT Customer Service Representative - RRN000138/6357390

Accenture•St. Petersburg, FL

4d•$20 - $50•Onsite

About The Position

Explore new opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide effective solutions to work-related challenges. This role will allow you to engage deeply with Customer Technical Support, fostering growth and expertise in this area. We look forward to welcoming your enthusiasm and dedication to making a meaningful impact. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment promptly and efficiently. Establish and maintain disaster recovery procedures to safeguard operational continuity. Maintain data retention practices in alignment with organizational policies and standards.

Requirements

Minimum 1 year experience in Customer Technical Support.
Expert proficiency in Customer Technical Support.
Intermediate proficiency in Customer Satisfaction.
High School Diploma/GED

Nice To Haves

Intermediate proficiency in Quality Assurance (QA).
Advanced proficiency in problem solving.
Intermediate proficiency in communication skills.
Beginner proficiency in process improvement.
Intermediate proficiency in analytical thinking.

Responsibilities

Ensure production systems are available and operating according to defined service level agreements.
Drive incident and outage resolution and maintain clear communication throughout the process.
Facilitate the restoration of service to the production environment promptly and efficiently.
Establish and maintain disaster recovery procedures to safeguard operational continuity.
Maintain data retention practices in alignment with organizational policies and standards.