IT Coordinator

State of Oklahoma

1d•$55,000 - $60,000

About The Position

Responsibilities Coordinates agency IT needs with OMES Receive and coordinate technology needs and requests with OHS (“agency”) users and OMES Coordinate agency IT projects with OMES to ensure proper completion and a timely installation Review weekly service tickets weekly from OMES to ensure timely resolutions and escalates tickets when needed Coordinates with OMES embedded tech on agency needs and tickets undefined Coordinates agency IT purchases and IT/software/equipment contracts Review yearly App C from OMES with CFO for yearly billing and contracts Review all agency IT related SOWs for proper requests and pricing before Executive sign offs Review all agency contracts related to IT software, equipment, and services Enter PRs for technology needs including software for OHS users Review, process, and pay all IT related invoices for agency Will be a purchasing card “pcard” holder Review FileMaker purchasing request software for all IT purchases and approve as appropriate Process purchases for IT needs including software for agency Process all computer orders and deployments including obtaining quotes and requesting PO’s Update and sign off on P-card transactions through Works on a weekly basis undefined Provides agency IT support Assist with setting up technology needs at all sites including PC’s, printers, and other items Provide basic technology support to all OHS users, including creating OMES service tickets Deploy new computers Manage and update all email distribution lists for the agency Provide support with POS systems agency wide Administer and manage all agency Adobe accounts Travel to agency sites across the state to assist with any technology needs Provide support for OHC badge processing system/software, camera software, security monitoring software Help trouble-shoot internet issues across the agency, including coordinating new internet service at sites Administrates agency SharePoint site Other duties include, but not limited to: Create written processes/procedures for IT, including POS systems, onboarding, deployment, computer orders, etc. Make sure all applicable agency employees have laptops Provide support to OHC Director of Operations on phased proposal to transition OHC complex security cameras to Capital complex systems Create a workflow graphic for staff for IT troubleshooting (who they contact first, create a ticket, etc.). Create an agency-wide IT inventory of all equipment, software, hardware, etc. and work with Finance for asset management and tracking Liaise with agency administration on long-range IT plans Continued training- coordinator will participate in professional development and ongoing training opportunities.

Requirements

Requirements include 24 credit hours in computer science or related field, or two years of IT technical support experience, troubleshooting and job-related certifications.
In-state travel is required.

Nice To Haves

Bachelor’s degree preferred.
Demonstrated ability working effectively in a team-oriented, collaborative environment with ability to work autonomously preferred.
Customer service mindset.
State IT/IS related experience preferred.

Responsibilities

Coordinates agency IT needs with OMES
Receive and coordinate technology needs and requests with OHS (“agency”) users and OMES
Coordinate agency IT projects with OMES to ensure proper completion and a timely installation
Review weekly service tickets weekly from OMES to ensure timely resolutions and escalates tickets when needed
Coordinates with OMES embedded tech on agency needs and tickets undefined
Coordinates agency IT purchases and IT/software/equipment contracts
Review yearly App C from OMES with CFO for yearly billing and contracts
Review all agency IT related SOWs for proper requests and pricing before Executive sign offs
Review all agency contracts related to IT software, equipment, and services
Enter PRs for technology needs including software for OHS users
Review, process, and pay all IT related invoices for agency
Will be a purchasing card “pcard” holder
Review FileMaker purchasing request software for all IT purchases and approve as appropriate
Process purchases for IT needs including software for agency
Process all computer orders and deployments including obtaining quotes and requesting PO’s
Update and sign off on P-card transactions through Works on a weekly basis undefined
Provides agency IT support
Assist with setting up technology needs at all sites including PC’s, printers, and other items
Provide basic technology support to all OHS users, including creating OMES service tickets
Deploy new computers
Manage and update all email distribution lists for the agency
Provide support with POS systems agency wide
Administer and manage all agency Adobe accounts
Travel to agency sites across the state to assist with any technology needs
Provide support for OHC badge processing system/software, camera software, security monitoring software
Help trouble-shoot internet issues across the agency, including coordinating new internet service at sites
Administrates agency SharePoint site
Create written processes/procedures for IT, including POS systems, onboarding, deployment, computer orders, etc.
Make sure all applicable agency employees have laptops
Provide support to OHC Director of Operations on phased proposal to transition OHC complex security cameras to Capital complex systems
Create a workflow graphic for staff for IT troubleshooting (who they contact first, create a ticket, etc.).
Create an agency-wide IT inventory of all equipment, software, hardware, etc. and work with Finance for asset management and tracking
Liaise with agency administration on long-range IT plans
Continued training- coordinator will participate in professional development and ongoing training opportunities.