IT Coordinator

Comstock•Reston, VA

About The Position

The IT Coordinator supports Comstock’s growing technology team by delivering responsive, high-quality technical support to internal team members. This role assists with troubleshooting hardware, software, and network issues; coordinating the setup and configuration of end-user equipment; and managing support tickets to ensure timely resolution and user satisfaction. The IT Coordinator also helps administer business applications, supports technology-enabled processes, and serves as a liaison between end users and vendors as needed. This position is ideal for a customer-focused, detail-oriented professional looking to build a strong foundation in IT within a fast-paced, collaborative environment.

Requirements

BA in Computer Science, MIS, or similar field preferred
A+ or Microsoft Certification preferred
Minimum of 1 year of experience in IT
Experience in the property management industry preferred
Hands-on experience with computer networks, network administration and network device installation
Experience with Microsoft Office 365 applications and the ability to learn new software programs quickly
Working knowledge of Yardi software preferred
Excellent knowledge of technical management, information analysis, and computer hardware/software systems
Demonstrated knowledge of Windows/Mac environments, installations, and configuration
iOS/Android support and configuration experience
MS Azure experience preferred
Crestron experience a plus
Must be highly credible and trustworthy, and operate with high degree of integrity
Must hold oneself and others accountable and strive for a high level of excellence
Must have a positive, can-do attitude and be able to fuel growth and innovation
Must be customer-focused and results-oriented
Must want to continuously learn and develop
Exceptional oral and written communication, active listening, and organizational skills
Ability to establish strong working relationships with others in team setting
Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
Self-directed and able to work independently, with minimal supervision

Nice To Haves

A+ or Microsoft Certification preferred
Experience in the property management industry preferred
Working knowledge of Yardi software preferred
MS Azure experience preferred
Crestron experience a plus

Responsibilities

Provide excellent customer service to Comstock’s team members
Able to troubleshoot hardware, software, and network problems
Open, track, and close trouble tickets; ensure problem ownership and promote end-user satisfaction
Set up and configure end user systems including PC’s, phones, printers, monitors, etc.
Support and assist with online meetings/conference calls utilizing MS Teams, Zoom, GoToMeeting, etc.
Administer online applications, such as Yardi, and act as the liaison between the end-user and the vendor
Support the business to optimize processes and systems
Assist the information technology and computer systems
Ensure security of data, network access and backup systems
Assist with identifying problematic areas and implementing strategic solutions in time
Assist in documenting new and existing IT processes and procedures
Act in alignment with user needs and system functionality to contribute to organizational policy
Preserve assets, information security, and control structures
Perform other duties as assigned