IT Coordinator

TrueAero•Arlington, TX

3d•Hybrid

About The Position

The IT Coordinator is an entry-level to early-career role within the Innovation Lab's ESO team. This position exists to address growing single-point-of-failure risk on the IT infrastructure side of our operations and to create bandwidth for our Director of Enterprise Systems & Operations to focus on broader leadership responsibilities. You will take ownership of foundational IT tasks like hardware, onboarding, help desk triage, and day-to-day operational support, while learning from an experienced IT leader and contributing to a team that is actively expanding. For the right candidate, this is a genuine long-term growth opportunity.

Requirements

Entry-level to 3 years of experience in IT support, hardware management, or related technical area.
Comfort with physical hardware: setting up, troubleshooting, and maintaining computers and peripherals.
Strong organizational habits and attention to detail.
A collaborative, low-ego attitude - this team runs on trust and clear communication.
Eagerness to learn, grow, and take on more responsibility over time.
Current UTA students or recent graduates are strongly encouraged to apply.

Nice To Haves

CompTIA A+ or similar certification is a plus but not required with demonstrated technical aptitude.

Responsibilities

Set up and configure hardware for new hires, including laptops, peripherals, and workstations.
Support hot desk and conference room technology configurations at TrueAero office locations.
Assist with hardware procurement, inventory tracking, and asset lifecycle documentation.
Provide first-line IT help desk support: triage tickets, resolve common issues, and escalate appropriately.
Assist with hardware maintenance, replacements, and responsible disposal/recycling.
Support server and network hardware tasks in coordination with the Director of ESO.
Participate in basic cybersecurity practices: MFA enforcement, phishing awareness, and access controls.
Maintain IT asset inventory and ensure records are accurate and current.
Document IT procedures, known issue resolutions, and onboarding setup guides.
Contribute to the Innovation Lab's internal knowledge base to reduce tribal knowledge risk.