IT Coordinator

Housing Works • Brooklyn, NY

3d • $21 - $24

About The Position

An IT Coordinator must be knowledgeable in software, hardware, and networking. They must be critical thinkers and problem-solvers with great attention to detail. Since end user support and teamwork are important aspects of the role, excellent communication and people skills are required.

Requirements

• Demonstrated ability to think critically and exercise good judgment, as well as the ability to work independently and collaboratively with minimal day-to-day supervision in a fast-paced environment.
• Exceptional computer software skills, including MS Office suite (Word, Excel, PowerPoint), and working familiarity with Salesforce or similar
• Familiarity with Cloud and MDM solutions
• Ability to travel to appointments, meetings, conferences, etc.

Responsibilities

• Actively participates in the daily operational activities that impact important components/processes of the IT work function
• Acts as a liaison between Housing Works, Xerox/BCMone (the outsourced IT companies) and other vendors regarding technology and infrastructure with weekly/monthly meetings.
• Assist and support team members in completing IT projects including but not limited to: Coordinating and scheduling execution of projects Reviewing, assessing, and evaluating the execution of projects regularly Troubleshooting and resolving complex issues arising in projects
• Responsible for maintaining IT compliance and conducting audits.
• Responsible for the support of our cell phone management, Office Phones, Desktops, general IT equipment and inventory systems.
• Responsible for maintaining compliance and audits, which include e-waste inventory, secure print for the agency.
• Supports and maintain server rooms and needs at all sites.
• Responsible for technical documentation, assessing, resolving and/or escalating issues as appropriate.
• Providing technical support or training for systems and networks

Benefits

• We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed