IT Cooling Customer Program Manager

Stäubli•Duncan, SC

1d•Onsite

About The Position

The IT Cooling Customer Program Manager will be responsible to lead the coordination and execution of strategic customer projects from development to production, ensuring alignment with technical, commercial, and scheduling expectations. Collaborate with cross-functional teams to manage milestones, resolve challenges, and maintain clear communication with stakeholders. Drive project success by delivering high-quality results on time and within budget while supporting strategic business goals.

Requirements

Bachelor’s degree in engineering
5-10 years’ experience in Program or Project Management, Technical Account Management, or complex engineering/product environment
Proficiency in using IT tools, including Office 365, business software, and collaborative tools.
Strong ability to effectively utilize technology to enhance business operations and communication.
Knowledge of engineering principles, industrial technologies
In-depth knowledge of project management and programs
Knowledge of development and product life cycles

Responsibilities

Ensure the main interface between the company and the program/project teams of strategic customers
Coordinate several simultaneous projects throughout their life cycle (development, qualification, production ramp-up)
Ensure that projects meet quality, cost, deadline, performance requirements and are in compliance with the customer's technical, commercial and planning expectations
Lead regular program review meetings with the customer to track milestones, risks and deliverables
Coordinate the cross-functional Engineering, Operations, Supply Chain, Quality and Product Management teams
Drive the resolution of technical, procurement or planning issues
Maintain clear program plans, schedules and risk analyses
Monitor project milestones, budgets and deliverables
Collaborate with the Global Account Manager to ensure alignment between business strategy and project execution. Programs
Support strategic discussions through program statuses, forecasts and operational analyses
Contribute to identifying opportunities to develop collaboration with the client
Provide structured program updates to the client's stakeholders and internal management
Prepare program summaries for top management for strategic accounts.
Ensure transparent communication on schedules, risks and changes
Adheres to all safety, quality and environmental standards
Ensure the necessary replacements according to the needs of the team
Participate in continuous improvement
Assist and support new arrivals
Ensure the successful execution of client projects within strategic accounts
Meet the objectives set by the company
Act as the representative of Stäubli with clients and partners.