IT Contractor (Level 2/3)
About The Position
We are seeking a skilled IT Contractor who will provide technology-related services to our organization on an as-needed basis. This independent professional will assist with managing, developing, and troubleshooting client IT systems on a project-based or term-based contract. The IT Contractor responsibilities include, but are not limited to, deploying new systems, troubleshooting hardware and software issues, and training client staff on new technologies. Our ideal candidate is knowledgeable in various IT fields, ranging from system administration to network and security infrastructures.
Requirements
- Prior help desk or technical support experience, or equivalent hands‑on IT experience
- Proven ability to manage and prioritize multiple customer requests throughout the day
- Professional demeanor with a strong focus on customer satisfaction
- Excellent written and verbal communication skills
- Experience with wireless access point (AP) networking and troubleshooting
- Hands‑on experience deploying and supporting Windows Server and Windows desktop operating systems
- Experience configuring and troubleshooting networking and security devices (Cisco, SonicWALL, WatchGuard, HP, or comparable platforms)
- Experience supporting Microsoft 365 environments, including M365 administration and troubleshooting
- Working knowledge of Azure Active Directory
Nice To Haves
- Experience with virtualization platforms such as VMware and Hyper‑V a plus
- CompTIA certifications: A+, Network +, Security+
Responsibilities
- Troubleshoot and resolve network, connectivity, and performance issues across wired and wireless environments
- Utilize RMM (Remote Monitoring and Management) tools to proactively monitor, troubleshoot, and remediate issues
- Meet or exceed internal Service Level Agreements (SLAs), maintaining 80% attainment or higher
- Respond to and resolve incidents in accordance with defined SLA targets and operational standards
- Accurately document work performed and record time entries daily in the PSA (Professional Services Automation) system
- Identify opportunities to reduce repeat incidents through improved processes, automation, and AI‑enabled tooling
Benefits
- Employee Referral Program
- Mileage reimbursement
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Flexible work from home options available
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
