IT Consultant

Network Right•St. Louis, MO

6d•$60,000 - $70,000•Hybrid

About The Position

Network Right is on a mission to create a human-centric, innovative, next-generation world of IT. We are disrupting the IT service industry by offering custom solutions to each individual client. At Network Right, we’re bridging the gap between IT and People by offering unique support based on the needs of growing businesses, and making employee lives easier through technology. We are expanding our support coverage to serve a key client around the clock. As an overnight IT Consultant, you will be the dedicated technical resource during evening hours, ensuring seamless IT operations when the rest of the team signs off for the day. This is a focused, high-ownership position where you provide IT support during a critical window. You will need to think independently, troubleshoot without a safety net, and deliver the same white-glove experience our clients expect at 11 PM as they would at 11 AM. The right person for this role is self-sufficient, composed under pressure, and takes pride in being the reliable presence that keeps things running quietly in the background. This is a hybrid role, requiring at least 3 days onsite with the client

Requirements

Solid hands-on experience with Mac OS and Windows operating systems
Proficiency with core SaaS tools including Google Workspace, Microsoft 365, Slack, and Zoom
Exposure to MDM platforms such as Kandji, Jamf, or Intune and identity providers such as Okta
Familiarity with networking fundamentals and standard environments including Meraki and Unifi
Basic understanding of compliance frameworks such as SOC2 and HIPAA
Strong troubleshooting skills with a focus on clear, documented resolutions

Responsibilities

Serve as a dedicated IT support technician managing a high volume of support tickets, consistently meeting SLA targets and maintaining quality resolutions
Support and facilitate client onboarding and offboarding, from account provisioning to equipment shipments
Handle intermediate-to-advanced troubleshooting of computer, application, and network issues across Mac OS and Windows
Provision, configure, and maintain user laptops, workstations, and accounts
Assist on IT project deployments including MDM rollouts, network configurations, and hardware rollouts
Manage physical assets including inventory, cable management, and general workspace upkeep
Develop and maintain documentation, standards, and best practices in line with compliance requirements such as SOC2 and HIPAA
Help configure automations and tooling especially around onboarding and offboarding workflows
Mentor and support junior team members as you grow into the role