IT Computer Aided Dispatch (CAD) Technician
About The Position
The primary function of this position is to support and maintain the Computer Aided Dispatch (CAD) and Mobile Data Computer systems. This role involves prioritizing support tickets, coordinating vendor management for CAD and Mobile systems, overseeing IT equipment readiness, assisting with system maintenance, upgrades, and evaluations, programming mobile data computers and vehicle modems, auditing MDC licensing, and troubleshooting system problems. The technician is also responsible for maintaining knowledge and documentation of CAD/Mobile operations and supporting IT infrastructure, and participating in an after-hours on-call rotation for maintenance and disaster response.
Requirements
- High School diploma or GED required.
- Knowledge of EMS and Fire Dispatch Operations
- Basic Use of Computer Aided Software (CAD) Systems.
- Prior experience in various telecommunications devices and practices.
- Proficient typing skills – 40 words per minute.
- Knowledge of HIPAA (Health Insurance Portability and Accountability Act) and HITECH (Health Information Technology for Economic and Clinical Health) standards.
- Basic email and internet skills required.
- Knowledge/Experience Public Safety Computer Aided Dispatching (CAD) systems.
- Current Texas Driver’s License
- Remain insurable by the current insurance vendor of MCHD.
- NIMS 100, 200, and 700 certifications.
- Must be able to obtain and maintain CJIS (Criminal Justice Information Services) certification within 6 months of employment.
Nice To Haves
- AA/AS or equivalent industry experience preferred.
- Preferred experience with Microsoft Windows and Windows Server environment.
- Preferred experience with SQL database, word processing, and spreadsheet skills.
- ESRI GIS experience preferred.
Responsibilities
- Prioritizes support tickets and coordinates CAD and Mobile related vendor management to ensure deliverables, services, and follow through to ensure timelines for ticket resolution are met.
- Oversees CAD and Mobile IT equipment for readiness and preparedness
- Assist IT CAD Team in maintenance, upgrade, and evaluate all CAD and Mobile systems including all CAD related ancillary systems including ProQA and geographical information systems (GIS)
- Assist the team in programming mobile data computers and vehicle modems
- Audit and accounting of MDC licensing for the CAD system
- Evaluates, implements, identifies and troubleshoots known or potential problems with CAD and Mobile systems in both production and testing systems
- Maintain knowledge and documentation of CAD/Mobile operations, processes, and interfaces and IT infrastructure that supports CAD.
- Maintains after hours on call rotation determined by on call schedule.
- Responds and works as assigned during any or all after hours maintenance and disasters
- Performs other related duties, as assigned or needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
