IT Client Technology Support Technician II - 999352

NSU•Fort Lauderdale, FL

4d•Hybrid

About The Position

Under limited supervision, provides accurate and timely technical support services to students, faculty and staff via telephone, chat, email, remotely and at desk side. Independently, manages routine support functions.

Requirements

Working knowledge in the safe use of various tools utilized for technical troubleshooting, repair and support including software and hand-tools.
Working knowledge of computer and audiovisual systems, Active Directory, and network.
Working knowledge of computer and audiovisual equipment and deployment of associated technology.
General knowledge of computer hardware and software, including applications and programming.
Advanced knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint).
Proficient skills in managing one's own time.
Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Proficient skills in talking to others to convey information effectively.
Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Excellent customer service skills.
Ability to perform advanced troubleshooting and resolve technical issues with audio-visual, computer and associated network components.
High-level ability to adapt to new technologies quickly and resourcefully to provide technical support for new technology solutions.
Ability to lift, pull and push objects weighing up to 50 pounds and to climb ladders.
Ability to drive.
Ability to communicate effectively with others.
Ability to work cooperatively with colleagues and supervisory staff at all levels.
Must be able to see details at close range (within a few feet of the observer).
Must be able to identify and understand the speech of another person.
Must be able to speak clearly, so others can understand you.
Must be able to travel on a daily and/or overnight basis.
Must be able to lift, pull and push objects weighing up to 50 pounds and to climb ladders.
High School Diploma or Equivalent
three (3) year of relevant information technology work experience.
Associate's degree or 60 credit hours in closely related field and minimum one (1) year of relevant work experience.

Nice To Haves

Associate’s degree in Information Technology or closely related field.
Microsoft Certified IT Professional (MCITP) or similar.
Previous experience working at an educational institution.

Responsibilities

Installs and maintains hardware systems at a high level for students, faculty, and staff to ensure technology resources are properly functioning.
Performs advanced repairs and troubleshooting of technology issues at the sites and remotely, to ensure problems are resolved timely.
Provides advanced support for the installation, configuration, maintenance of hardware and software for desktops, laptops, wireless and cellular devices, Windows-based servers, peripherals, videoconferencing, LANs, WANs and digital media.
Provides advanced support at all facilities including classrooms, offices, clinics, videoconferencing classrooms, and all university locations on campus or off, as required.
Resolves issues for students, faculty, and staff encountering challenging hardware, software and other problems relating to technology.
Inspects and recommends maintenance of technology equipment housed in university facilities including offices, classrooms, computer labs, and clinics, as assigned.
Creates, logs, updates, and resolves technology tickets using appropriate ticketing system in a timely manner.
Coordinates the relocation of computers and other technology equipment within university facilities to other locations on and off campus.
Coordinates the proper removal and disposal of technology from the university.
Completes special projects as assigned.
Performs other duties as assigned or required.