IT Client Support Specialist 2 NonPerm - Juneau (PCN 26N25007)

State of Alaska•Juneau, AK

8d•Onsite

About The Position

The Department of Family & Community Services is recruiting for an IT Client Support Specialist 2 in Juneau. This position provides a wide range of Information Technology (IT) support to the Department of Family and Community Services (DFCS) employees, including installing, maintaining, managing, independently troubleshooting, and problem-resolving all department IT network hardware and software issues. The IT/CS section of DFCS works collaboratively with Network Services (NS), Business Applications (BA), Project Management Office (PMO), and the Department Security Office (DSO) to ensure the department remains technologically operational and secure.

Requirements

Competency in Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
Competency in Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Competency in Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity.
Competency in Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.
Training or experience in some combination of providing customer service response, diagnosis, resolution, and/or escalation of end-user issues with information technology hardware and applications; installing new computers, printers, and other peripheral devices; and/or loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations.

Nice To Haves

Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
Computers: Knowledge of circuit boards, processors, chips, and computer hardware and software, including applications and programming.
Technical Expertise: Effectively applies technical knowledge to solve a range of problems; develops technical solutions to new or highly complex problems that cannot be solved using existing methods or approaches; is sought out as an expert to provide advice or solutions in the technical area.