IT Change Manager

SHI International•Somerset, NJ

30d•$80,000 - $130,000•Onsite

About The Position

We are seeking a detail oriented and proactive IT Change Manager to play a crucial role in supporting the organization's maturity of the change management processes. The ideal candidate will be responsible for coordinating and facilitating change requests, ensuring compliance with ITIL best practices, and promoting a smooth transition of changes into the production environment. This position reports to the SHI’s Somerset, NJ office location.

Requirements

Completed Bachelor’s Degree or relevant work experience required
2+ years of organization Change Management experience
Hands-on experience with Change Management CAB process
Strong understanding of IT service management principles and practices
Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Expert
Proficiency in overseeing and coordinating multiple related projects, ensuring they align with organizational goals and deliver intended benefits on time and within budget - Expert
Skilled in providing guidance and mentorship to teams to enhance their performance and support their professional development - Expert
Proficient in utilizing video conferencing platforms, hosting virtual meetings, managing participant interactions, and troubleshooting common technical issues - Expert
Familiarity with the operational mechanisms, hierarchical setup, and the overall framework of SHI, enabling effective navigation and utilization of internal processes - Expert

Nice To Haves

ServiceNow certification (e.g., Certified System Administrator, Certified Implementation Specialist)

Responsibilities

Change Request Coordination: Receive and review change requests, ensuring that the requisite information is provided and aligns with established guidelines.
Assist the Change Manager with building out the core structure (strategy/model) of Change Management from process inception to governance, adoption, and reporting.
Documentation Management: Leverage ServiceNow to manage and enforce accurate and up-to-date information related to change requests, approvals, and implementation plans.
Ensure that all documentation adheres to ITIL standards and is accessible to relevant stakeholders.
Change Advisory Board (CAB) Support: Assist in the preparation of Change Advisory Board meetings by collating information on proposed changes, presenting change details, and facilitating discussions.
Document CAB decisions and ensure proper communication to stakeholders.
Communication and Stakeholder Engagement: Communicate effectively with IT teams and relevant stakeholders to gather information on proposed changes, share updates, and address queries.
Foster positive relationships and promote a collaborative change management culture.
Risk Assessment and Impact Analysis: Collaborate with technical teams to conduct risk assessments and impact analyses for proposed changes.
Assist in identifying potential risks and mitigation strategies to minimize disruptions.
Change Implementation Support: Work closely with IT teams to coordinate the implementation of approved changes.
Ensure that changes are executed according to approved plans and facilitate communication during the implementation process.
Post-Implementation Review: Participate in post-implementation reviews to assess the success and impact of changes.
Gather feedback from stakeholders and contribute to the continuous improvement of change management processes.
Training and Awareness: Contribute to the development and delivery of training programs for IT staff and stakeholders on change management procedures, tools, and best practices.
Promote awareness of the importance of following change management protocols.
Reporting and Metrics: Utilize ServiceNow reporting capabilities to identify recurring issues related to inaccurate or missing information within change requests.
Identify trends and implement targeted solutions, such as refining data validation rules or providing additional training to specific user groups.
Provide insights for continuous improvement based on performance data.