IT Change Management Analyst

Port of Portland • Portland 97218, OR

4d • Hybrid

About The Position

The Port of Portland is hiring an Information Technology Change Management Analyst. The Information Change Management Analyst supports the Port’s technology modernization efforts by building the organization through people-centered change. This role strengthens organizational readiness, fosters stakeholder commitment, and helps ensure successful adoption of new systems and business processes. This is a Limited Duration role lasting approximately 24 – 36 months to assist the Port of Portland with an ERP implementation. The role may be lengthened or shortened based on business need.

Requirements

• Two (2) + years of experience in change management, business analysis, project coordination, or organizational development
• Two (2) + years of proven success in supporting large-scale change within complex organizations
• Bachelor’s Degree – Organizational Development, Business Administration, Communications, Public Administration, or related field, or a combination of related education, industry certification, and demonstrated experience.
• Ability to pass a criminal history check (due to access to secure information at the airport).
• Clear credit check (due to access to sensitive financial information).
• Strong written and verbal communication skills, with the ability to translate technical or strategic messages into business-friendly language
• Ability to build trust and influence across diverse roles and levels of an organization
• Facilitate discussions across cross-functional teams and management
• Strong organizational skills with the ability to manage multiple workstreams or priorities concurrently

Nice To Haves

• Prosci Change Practitioner Certification
• Video editing experience

Responsibilities

• Identify, map, and group stakeholders and impacts.
• Assist in conducting organizational and stakeholder impact assessments and change readiness evaluations.
• Help identify change touchpoints and document affected business processes, roles, and user groups.
• Maintain change risk and readiness tracking tools.
• Draft and edit multi-channel communication materials (email, presentations, FAQs, SharePoint).
• Track stakeholder engagement activities and feedback.
• Maintain stakeholder maps and assist in tailoring communication materials to different audiences.
• Prepare talking points and change scripts for leaders, supervisors, and others.
• Coordinate logistics for training sessions, readiness events, and workshops.
• Track user training completion, adoption metrics, feedback, and provide reports.
• Support, develop, or quality check creation of job aids, FAQs, quick reference guides, and online learning materials.

Benefits

• The Port promotes safety as a Core value and we seek to eliminate harm through a culture of active prevention, curiosity, evaluation, and action.
• We comply with safety and health policies and procedures and consistently look for improvements that support operational excellence.
• The Port of Portland is dedicated to maintaining and improving a work environment, which extends equal opportunity to all individuals, regardless of their race, color, sex, age, religion, national origin, marital status, veteran status, disability or sexual orientation.
• Employment decisions shall be made in such a manner as to further the principle of equal employment opportunity and to comply with state, federal and local laws.
• We affirm through this policy statement our continuing commitment to the principles of nondiscrimination.
• Under Oregon law, qualified veterans may be eligible for veterans’ preference when applying for Port of Portland positions.
• The Port of Portland will conduct background checks and/or drug tests for positions where such tests are required by regulation and for other safety-sensitive positions.
• Accommodations will be considered for applicants or candidates with a qualifying disability that prevents them from participating in this process.
• Accommodations will be made where the Port can reasonably do so without imposing an undue hardship on the business or compromising the integrity of the recruitment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level