IT & Business Systems Specialist

STACK IT Recruitment•Ottawa, ON

3d•CA$65,000 - CA$85,000•Onsite

About The Position

We’re looking for an IT & Business Systems Specialist to support a growing mechanical and building services organization in getting the most out of its technology. This role combines IT support, business applications, systems optimization, automation, and emerging technology. You’ll work closely with employees across the organization to troubleshoot technical issues, support critical business systems, and identify practical ways to improve workflows, connect systems, and make day-to-day operations more efficient.

Requirements

2–5 years of experience in IT support, systems support, business applications, or a similar hands-on technology role
Hands-on experience providing internal IT support
Experience supporting SaaS applications and business systems
Experience with Google Workspace
Strong technical troubleshooting and problem-solving skills
Ability to quickly learn unfamiliar software and technology
Strong understanding of business processes and how technology can improve them
Comfortable working independently and taking ownership of issues through implementation
Strong communication skills with both technical and non-technical employees
A curious, practical, and operational mindset

Nice To Haves

Experience with workflow automation platforms such as Zapier, Make, or similar tools
Experience with APIs, integrations, or webhooks
Exposure to AI tools, automation, or AI agents
Experience supporting project management, accounting, field service, construction, or other industry-specific software
Experience with SaaS implementation or application administration
Basic scripting or technical development experience
Experience working with technology vendors and software providers
Experience working in a small or mid-sized organization where you've had broad technical responsibilities

Responsibilities

Provide hands-on internal IT support, including hardware, software, connectivity, user access, and account issues
Administer and support Google Workspace, including Gmail, Drive, Calendar, and user access
Support and become a subject matter expert on the organization's core business applications and SaaS platforms
Work with employees to understand system challenges and identify opportunities to improve functionality, configuration, and adoption
Support the implementation of new software, system enhancements, and technology solutions
Identify opportunities to connect systems, improve information flow, and reduce manual processes
Build or configure workflow automations and integrations using available tools and platforms
Explore and implement practical AI solutions that improve productivity and reduce administrative work
Work with teams across the organization to translate business needs into practical technology solutions
Coordinate with external vendors and technology partners when specialized support is required
Maintain IT documentation, procedures, and knowledge resources