IT Business Systems Analyst (COM)

CRH Plc.•Dunwoody, GA

68d•Hybrid

About The Position

Oldcastle APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer's portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard hardscape, Echelon Masonry, MoistureShield composite decking, RDI railing, Catalyst Fence Solutions, Sakrete packaged concrete, Amerimix mortar, Pebble Technology International pool finishes, Lawn & Garden mulches and landscape features, and Techniseal sands and sealant technologies. Job Summary We are looking for an IT Business Systems Analyst for Customer Order Management (COM) to analyze proposed process and data changes and be a team member involved in the design and implementation of technology solutions. This role is responsible for translating the business and functional requirements for each solution (the what) into the technical deliverables with the development team (the how). Job Location This is a hybrid opportunity based out of our office in Atlanta, GA.

Requirements

Bachelor's degree in Information technology, Science, Engineering, or a related field; or an equivalent combination of education, training and work-related experience in customer service, dispatch and/or pricing
Minimum 3 years' experience in requirements elicitation and documentation
Demonstrated ability to multitask, take initiative and work independently while part of a team
Excellent collaboration skills to work across several teams to arrive at the optimal solution design
Background in IT Large System Applications support (Infor M3, Salesforce CPQ, Salesforce CRM, Oracle TMS platforms preferred)
Strong analytical and product management skills required, including a thorough understanding of how to interpret business needs and translate them to solutions
Detail-oriented and analytical in nature, with strong problem-solving skills
Knowledge of Project Management Methodologies (Agile/SAFe experience preferred) with experience using dev ops platforms (Service Now, Jira/Atlassian, MS Azure DevOps)
Travel up to 25% to APG sites as projects deems necessary to engage the customer

Responsibilities

Collaborate with Senior Business Leaders, Solution Architect, IT development teams along with Scrum Master to ensure functional requirements are captured
Gather and document detailed business requirements for small to moderate level projects
Participate in Testing process through test case identification and execution
Work to identify root cause and best fix of issues as they arise
Develop a familiarity of the workings of APG business units to serve as the voice of the business customer to IT
Collaborate with cross-functional departments daily to maintain positive communication/interaction
Ensure that technology is configured in a way that supports business objectives and meets user needs
Learn all modules of the software to the point of becoming an expert

Benefits

Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion

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