IT Business Systems Analyst

Erie Insurance • Erie, PA

1d • Onsite

About The Position

Independently, with moderate supervision elicits, analyzes, documents, and validates the business requirements of stakeholders and end users and translates into functional and technical requirements for low to moderate complexity projects, enhancements and regulatory and compliance initiatives. Acts as liaison between the business users and IT. Makes recommendations to address specific business needs for information technology-based solutions. Collaborates with multiple cross-functional areas externally and internally in the implementation of system and business processes. Defines system scope and objectives as well as the content of required documentation. Evaluates new software products to determine their applicability to current and future IT environments. Manages vendor relationships including issue notifications and follow-up until resolution, supports break/fix items in production systems. The focus of this opportunity is as a IT Business Systems Analyst for one of our Commercial Lines Delivery teams in the Business Owner Product Program of our Product Portfolio. These teams deliver solutions that create and optimize our commercial lines products and experiences, enabling ERIE to win with Agents, Customers, and Employees. Solutions and skills associated with these teams include ERIE's Quote and Application System (QAS) built on Mendix, our modern policy admin system OSPAS, .Net, AWS and our data movement technologies - in a fully enabled EBA model.

Requirements

• Bachelor's degree in IT, MIS, Business, or related field and two years’ related experience; or
• Associate degree in a technical field, and four years' related experience; or
• High school diploma and six years' related experience required.
• Skills: User Acceptance Testing, Agile Methodology, Analytical Skills, Application Development, Change Management, Complex Problem Solving, Cost Benefit Analysis, Detail Oriented, Functional Requirement, Functional Specification, Influencing Skills, JIRA, Management Information Systems, Presentation Skills, Process Improvement, Relationship Building, Scrum (Software Development), Software Development Life Cycle (SDLC), Information Technology Infrastructure Library (ITIL), System Requirements, Systems Development Life Cycle, Troubleshooting (Problem Solving), Waterfall Methodology, Workflow Management, Writing.
• Requirement Elicitation, Meeting Facilitation Skills.
• Enterprise Business Agility best practices for Program & Delivery teams
• Proven track record of success enabling high quality deliverables into production
• Experience leading requirements elicitation and generating problem statements
• Excellent communication, escalation, and resolution skills & experience

Nice To Haves

• Business process knowledge regarding the Commercial Lines product workflows and user journeys
• Processing exposure and business process knowledge
• Understanding of the Property and Casualty Insurance market

Responsibilities

• Monitors, analyzes, and prioritizes issues identified within an application or environment and resolves issues after thorough root cause analysis.
• Research, reviews, and analyzes the effectiveness and efficiency of team methodologies and processes and develops strategies for continuous improvement.
• Learns and applies knowledge of business analysis tools such as requirement elicitation techniques, work breakdown, Root Cause Analysis, problem statement generation and analysis of alternatives.
• Creates new documentation and/or updates existing documentation to account for any project effort, enhancement, defect, or regulatory changes, such as business or technical manuals, IT training/onboarding, Knowledge Articles, or System Documentation.

Benefits

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.
• Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level