IT Business Support Specialist

Stewart Title

2d

About The Position

At Stewart, we know that success begins with great people. As a Stewart employee, you’ll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth – by attaining the best people, investing in tools and resources that enable success, and creating a better home for all. You will be part of an inclusive work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company. Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about. More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle Job Description Job Summary Provides technical support to users for business applications, addressing issues and optimizing system performance. Reviews application-related problems, conducts performance analysis, and delivers user training to enhance efficiency and usage.

Requirements

• High school diploma required; Bachelor’s preferred
• Typically requires 5+ years of related work experience

Responsibilities

• Lead troubleshooting for complex business application issues, often coordinating with vendors and IT development teams.
• Develop and deliver training for support specialists to build team capability and ensure consistent support practices.
• Analyze system performance, identify trends, and recommend enhancements to optimize business processes.
• Act as a subject matter expert (SME) for specific applications, guiding best practices and offering strategic insights.
• Drive process automation and system improvement initiatives to enhance user experience and operational efficiency.
• Participate in on-site customer visits to foster relationships and gather direct feedback for continuous improvement.
• Applies advanced knowledge and independent judgment to address complex, non-routine problems.
• Considers internal and external factors that may impact work outcomes and contributes to achievement of operational, project, or service objectives.
• Individual contributor performing work independently; seeks guidance as appropriate for highly complex matters.
• Performs all other duties as assigned by management

Benefits

• Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED