IT Business Relationship Manager – Quality, Regulatory, and Technical Services

Abbott•Lake Forest, IL

18d•$113,300 - $226,700•Onsite

About The Position

Abbott is seeking an experienced IT Business Relationship Manager to partner with Quality, Regulatory, and Technical Services teams within Rapid Diagnostics. In this highly visible role, you will shape and deliver IT strategy, ensuring innovative, compliant technology solutions that drive business value and support regulatory excellence.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Engineering, Business, or related field
8–10 years of IT experience within a mid-to-large multinational life sciences organization
Proven experience in IT business relationship management, strategy development, and portfolio management
Demonstrated leadership experience managing cross-functional teams and/or complex programs
Strong knowledge of software development lifecycle, including security and data privacy considerations
Experience working in regulated environments (e.g., GxP, CSV/CSA, 21 CFR Part 11)
Excellent communication, stakeholder engagement, and influencing skills, including senior leadership
Strong organizational skills with the ability to manage multiple initiatives simultaneously
Experience managing vendors and external partners

Nice To Haves

Advanced degree (e.g., MBA, MS in relevant field)
Experience supporting Quality and/or Regulatory functions within life sciences
Lean Six Sigma certification or equivalent process improvement experience
Familiarity with IT control frameworks and data privacy regulations
Experience driving digital transformation or implementing enterprise systems in regulated environments

Responsibilities

Serve as a trusted advisor to senior leaders, translating business strategy into an aligned IT roadmap and prioritized portfolio
Partner with Quality, Regulatory, and Technical Services stakeholders to advance key systems (e.g., eQMS, CAPA, PLM, audit readiness, regulatory submissions, and compliance training)
Lead demand intake, portfolio governance, and investment planning aligned to business priorities and regulatory commitments
Ensure IT solutions meet regulatory, validation, data privacy, and compliance requirements (e.g., 21 CFR Part 11, ISO 13485, GxP)
Collaborate with IT delivery, platform, and support teams to execute initiatives and realize business value
Build and influence strong relationships across business, IT, and external vendor partners
Oversee program delivery, managing scope, schedule, budget, risks, and escalations
Drive process improvements through scalable, compliant technology solutions across global cross-functional teams
Maintain governance and lifecycle controls for regulated systems, including validation, change management, and inspection readiness
Manage IT budgets, capital investments, and ROI while optimizing resource utilization
Promote innovation through adoption of emerging technologies and continuous improvement initiatives