IT Business Relationship Manager

Brunswick Corporation•Pompano Beach, FL

22h

About The Position

The IT Business Relationship Manager (BRM) for Land n Sea parts and accessories distribution business serves as the strategic liaison between the Information Technology department and the Parts & Accessories Distribution business unit. This role is responsible for ensuring IT initiatives align with business objectives, driving digital transformation, and optimizing technology solutions across all distribution operations including ecommerce, warehouse management, and B2B customer interactions.

Requirements

Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field; advanced degree preferred
7+ years of experience in IT roles with progressive responsibility, including at least 3 years in business relationship management, business analysis, or similar client-facing positions
Demonstrated experience in B2B business environments, preferably in distribution, wholesale, or supply chain industries
Experience with multi-warehouse distribution operations and associated technologies (WMS, TMS, ERP)
Proven track record of successfully delivering complex IT projects in operational business environments
Strong understanding of enterprise systems including ERP platforms (Oracle, Microsoft Dynamics, or similar), warehouse management systems, and ecommerce solutions
Familiarity with integration technologies, APIs, EDI, and data exchange protocols common in distribution networks
Knowledge of supply chain management concepts, inventory optimization, and order fulfillment processes
Awareness of emerging technologies such as automation, AI/ML applications in supply chain, and cloud solutions
Ability to analyze business processes and identify opportunities for technology-enabled improvement
Experience with business case development, ROI analysis, and technology investment justification
Exceptional communication skills with ability to translate technical concepts for non-technical audiences and business requirements for technical teams
Strong relationship-building capabilities and executive presence to interact confidently with senior leadership
Strategic thinking with ability to balance long-term vision with short-term operational needs
Analytical mindset with problem-solving orientation and attention to detail
Change management expertise with ability to drive user adoption and manage organizational resistance
Ethical conduct and sound judgment in handling sensitive business information

Nice To Haves

Professional certifications such as PMP, ITIL, Business Relationship Management Professional (BRMP), or similar credentials
Knowledge of automotive, industrial, or aftermarket parts distribution preferred
Experience implementing or upgrading major enterprise systems in distribution environments
Customer-focused mindset with commitment to delivering value to internal business partners
Collaborative approach with ability to work effectively across organizational boundaries
Adaptability and resilience in fast-paced, changing business environments
Proactive and self-motivated with strong initiative and ownership mentality

Responsibilities

Business Partnership & Leadership Engagement Serve as the primary IT contact for Land n Sea leadership, establishing trusted advisor relationships with executive stakeholders and department heads
Participate in business planning sessions to understand strategic priorities, challenges, and growth initiatives
Translate business requirements into actionable IT strategies and solution roadmaps
Present technology recommendations, project updates, and performance metrics to leadership teams
Partner with the Mercury functional specific BRMs to ensure solution alignment and prioritization
Strategic Technology Planning Develop and maintain a comprehensive IT roadmap aligned with business unit objectives and company-wide technology standards
Identify opportunities to leverage technology for competitive advantage in B2B ecommerce, inventory management, and distribution operations
Partner with Enterprise IT leadership to align solutions and prioritize investments
Ecommerce & Digital Solutions Partner with the Enterprise Digital Delivery team to drive the optimization of B2B ecommerce platform to enhance customer self-service capabilities
Collaborate with business teams to improve online ordering experiences, catalog management, pricing engines, and customer portal functionality
Distribution & Warehouse Operations Partner with operations teams and Distribution BRM to optimize warehouse management systems (WMS) across multiple distribution centers
Support technology initiatives for inventory accuracy, order fulfillment automation, and logistics optimization
Project & Change Management Lead or support IT projects from concept through implementation, ensuring alignment with business requirements and successful user adoption
Coordinate cross-functional project teams including IT developers, business analysts, vendors, and business stakeholders
Manage change processes to ensure minimal disruption to operations and effective training for end users
Monitor project budgets, timelines, and deliverables to ensure successful outcomes
Performance & Continuous Improvement Conduct regular business reviews to assess technology effectiveness and identify improvement opportunities
Gather feedback from business stakeholders and end users to drive continuous enhancement of IT services
Support incident resolution and escalation processes for critical business systems