IT Business Lead Analyst

Citi • Jacksonville, FL

5d • $103,920 - $155,880 • Onsite

About The Position

The IT Business Lead Analyst is a senior-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Requirements

• 6+ years of Business Analysis experience within the Credit Cards, Banking, or Financial Services industry.
• Strong expertise in requirements elicitation, process mapping, data analysis, and solution design.
• Advanced proficiency in Microsoft Office tools (Word, Excel, Visio, and PowerPoint), with significant experience using Excel for complex data analysis and reporting.
• Hands-on experience supporting projects through all phases of the Software Development Life Cycle (SDLC).
• In-depth knowledge of business analysis frameworks, methodologies, and documentation standards.
• Exceptional communication, collaboration, and stakeholder management skills.

Nice To Haves

• Experience working with AI-powered tools and solutions is considered an asset.
• Master's degree preferred

Responsibilities

• Provide input during development and implementation phases, including formulation and definition of systems scope, objectives and necessary system enhancements for complex, high-impact projects
• Identify and communicate risks and impacts and propose risk mitigation options, considering business implications of the application of technology to the current business environment
• Consult with business clients to determine system functional specifications and partner with multiple management teams and other units to meet organizational objectives
• Evaluate new IT developments and evolving business requirements and recommend appropriate systems alternatives and/or enhancements to current systems by analyzing business processes, systems and industry standards
• Provide in-depth and sophisticated analyses with interpretive thinking to define problems, develop innovative solutions and influence strategic functional decisions
• Supervise day-to-day staff management issues, including resource management, work allocation, mentoring/coaching and other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior