IT Business Integrations Support Analyst

Kwik Trip • La Crosse, WI

2d • $25 - $37 • Onsite

About The Position

Join Kwik Trip’s Network Services team as an IT Business Integrations Support Analyst 1. In this role, you’ll provide first-level support for business software solutions, ensuring systems are implemented, documented, tested, and supported effectively. You’ll also assist with training and help optimize processes for our contact center platforms.

Requirements

• Experience with contact centers
• 0–2 years of relevant IT or support experience
• Strong written and verbal communication skills
• Excellent organizational and technical documentation skills
• Ability to meet deadlines in a fast-paced environment
• Adaptability and strong problem-solving skills

Nice To Haves

• Knowledge of creating APIs and integrations with ServiceNow and Salesforce
• Experience with telecommunications voice and data circuits
• Familiarity with virtual agent creation and maintenance

Responsibilities

• Provide first-level support for designated business software solutions
• Assist with implementing and maintaining contact center software
• Gather and analyze requirements for contact center systems
• Coordinate testing and communication with business units
• Document procedures, processes, and system configurations
• Create job aids and training materials for contact center platforms
• Analyze data trends and recommend improvements based on insights
• Support testing, training, and documentation during implementations

Benefits

• health insurance
• 401k
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees