Integrations Support Analyst

Groupon•Chicago, IL

1d•Hybrid

About The Position

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis. Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. About the role : The Connectivity operations team is the backbone of our partner ecosystem; they are responsible for ensuring third-party platforms, such as reservation systems and ticketing APIs, are running quickly and seamlessly. The Connectivity Support Analyst will use their analytical and troubleshooting skills to identify root causes and resolve issues within the integration pipeline. They will work closely with internal business partners like Engineering, Product, and Technology Operations to remedy issues affecting customers and our business. They will also support process improvement initiatives to reduce manual interventions and operational burden. The ideal candidate will be passionate about technology, API connectivity, and operational excellence. North Star : Ensure reliable, scalable, and efficient connectivity between Groupon and third-party platforms by proactively identifying issues, resolving integration problems, and reducing operational friction across the partner ecosystem.

Requirements

Bachelor’s degree, preferably in business or computer science.
5+ years of experience in partner operations, systems integration, or API-based platform management.
Solid understanding of REST APIs, data flows, and third-party platform connectivity.
Solid understanding of SQL and familiarity with tools like Postman and Asana.
Understanding and ability to work with data structures and basic scripting.
Ability to communicate effectively with both developers and non-technical business partners.
Exceptional communication, interpersonal, and troubleshooting skills.
Self-motivated individual; organized; action-oriented; results-driven.
Strong problem solving, coordination, and prioritization skills across complex initiatives.
Analytical and detail-oriented, with a strong troubleshooting mindset.
Comfortable operating in complex, cross-functional environments.
Organized and proactive, able to manage multiple issues and priorities simultaneously.
Clear communicator, capable of translating technical concepts into actionable insights.
Continuous-improvement driven, always looking for ways to reduce friction and manual work.

Responsibilities

Assist and Represent Connectivity Needs
Support the technical onboarding and launch of new systems and partners, ensuring they align with business requirements.
Serve as a key resource for integration architecture and operational flows to ensure issues are resolved effectively.
Assist in defining requirements for new features that improve operational efficiency and partner stability.
Reduce System Friction and Errors
Identify ways to enhance the consumer experience by improving key flows like booking confirmations and refund handling.
Proactively support system improvements to reduce manual work and minimize technical errors.
Track and help maintain key SLAs, including uptime, response time, and redemption delivery.
Monitor API Connectivity and Health
Monitor API health in real-time, including latency, error rates, and uptime across all integrations.
Monitor systems for anomalies, such as mismatched redemptions or inventory issues, and coordinate corrective actions.
Use data-driven insights and tools like Postman to detect trends and uncover issues within our systems.
Coordinate and Mitigate Issues
Partner with internal and external teams to identify the root cause of outages and performance issues.
Coordinate weekly prioritization with Engineering based on commercial and operational inputs to close technical gaps.
Assist Legal and Security teams with compliance audits, security protocols, and risk mitigation.
Support Strategic Projects
Provide measurable input into new products and processes that improve the way our integration systems are built.
Translate business requirements into technical deliverables for multi-stakeholder initiatives.
Support standards around data integrity and contractual requirements for all integrated partners.
Use data and AI-assisted tooling to accelerate issue detection and resolution
Leverage monitoring tools, analytics, and AI-supported diagnostics (e.g. pattern detection, anomaly signals, summarization) to identify trends, surface root causes faster, and improve day-to-day operational decision-making.