Integrations Support Analyst

Groupon•Chicago, IL

10h•Hybrid

About The Position

The Connectivity operations team is the backbone of our partner ecosystem; they are responsible for ensuring third-party platforms, such as reservation systems and ticketing APIs, are running quickly and seamlessly. The Connectivity Support Analyst will use their analytical and troubleshooting skills to identify root causes and resolve issues within the integration pipeline. They will work closely with internal business partners like Engineering, Product, and Technology Operations to remedy issues affecting customers and our business. They will also support process improvement initiatives to reduce manual interventions and operational burden. The ideal candidate will be passionate about technology, API connectivity, and operational excellence.

Requirements

Bachelor’s degree, preferably in business or computer science.
5+ years of experience in partner operations, systems integration, or API-based platform management.
Solid understanding of REST APIs, data flows, and third-party platform connectivity.
Solid understanding of SQL and familiarity with tools like Postman and Asana.
Understanding and ability to work with data structures and basic scripting.
Ability to communicate effectively with both developers and non-technical business partners.
Exceptional communication, interpersonal, and troubleshooting skills.
Self-motivated individual; organized; action-oriented; results-driven.
Strong problem solving, coordination, and prioritization skills across complex initiatives.