IT Business & Controls Auditor I

Coast Professional, Inc.•East Aurora, NY

4h•Hybrid

About The Position

The IT Business and Controls Auditor I ensures Coast and its internal collections systems (Artiva, FACS, etc.) maintain full compliance with all contractual obligations and regulatory requirements established by local, state, and federal authorities. This role primarily supports the Information Technology and Operations Departments by conducting comprehensive evaluations of internal controls, technical processes, and adherence to documented internal policies, procedures, and work instructions. The IT Business and Controls Auditor I performs detailed reviews of workflows and system operation and conducts routine audits related to account data accuracy, file uploads, letter coding, and balance reconciliations using both pre-developed and independently created queries to assess system data. The IT Business and Controls Auditor I will be skillful in understanding the requirements of corporate management, technology, collections, and other functional areas of the business. Success in this role is dependent on strong analytical abilities, attention to detail, advanced pattern recognition skills, and the capability to translate technical and operational requirements into accurate and logical SQL expressions used daily.

Requirements

High school diploma or GED required
Two years’ minimum experience in collections or related profession required.
Demonstrated experience working with technology and technological tools using critical and analytical thinking
Knowledge of collection practices
Knowledge of standard regulatory Compliance requirements such as but not limited to FDCPA, UDAAP, Regulation F, TCPA, etc.
Familiar with IT functions, processes, and procedures
Knowledge of Microsoft Office, specifically proficient in Excel and use of formulas within
High aptitude for problem solving, pattern recognition, analyzing data and interpreting contractual agreements
Analytical and problem-solving skills
Strong attention to detail
Ability to work independently or as part of a team
Highly organized, motivated to successfully meet deadlines, ability to multi-task
Efficient time management and organizational skills
Exceptional written, auditory, and verbal communication skills
Ability to retain and recall information relayed verbally, audibly, and/or in writing
Ability to prioritize work
Display a high level of professionalism, integrity, and maturity
Successfully pass pre-employment (post offer) background check
Requires U.S. citizenship
Requires security clearance granting access to classified information.

Nice To Haves

Bachelor’s degree is desirable. Equivalent combination of education and work experience may be substituted for educational requirement
Experience with student loan collections is preferred
Familiarity with Structured Query Language, Manage Engine, and Database schemas preferred
Familiarity with technical writing and process specifications

Responsibilities

Review workflows and work instructions to develop an understanding of how processes are intended to operate
Ensure client contract requirements are met
Audit Artiva/FACS processes assigned to confirm that methods are working in compliance with documented workflows and work instructions
Identify errors within processes that are not running in compliance with work flows and work instructions
Report errors to the management team, as defined
Initiate non-conformities within the compliance management system
Review corrective actions for accuracy and non-conformities for remediation
Review emails, ticketing systems, and notifications from operations concerning problems with individual accounts and determine if the error is isolated or widespread and report findings to the management team, as defined
Initiate and review reports from client systems, Coast internal systems, and other reports as necessary to identify potential deficiencies between the systems
Provide support when needed to other areas of the compliance department