IT Business Consultant II

Genesis Healthcare System

4d•Onsite

About The Position

Facilitates the efforts of corporate management in defining organizational goals and develops systems and procedures to achieve these goals. Works with customers to identify needs, select and acquire systems, implement, manage and support systems, and develop plans that will lead to more profitable, effective and efficient operations or systems solutions. The IT Business Consultant II plays a key role in evaluating business procedures, analyzing business processes, and ensuring proper system configuration. This role involves creating and maintaining status reports, developing and maintaining documentation and procedures, and providing training to IT staff and user clients. The position requires expertise in application product function, design, and build to ensure successful product implementation, with a primary focus on designing, building, testing, and activating the application database. The consultant will develop and maintain models and documentation of business and system requirements, configure systems accordingly, and document all required system design and build documents. Contributions to testing scripts, materials, and performing unit, system, and integrated testing are essential. The role also involves working with the training team to develop application-specific training curriculums and materials, providing expertise for activation plans, and troubleshooting issues. The IT Business Consultant II will log, track, analyze, and resolve issues, effectively utilize project tools for clear documentation and communication, and work with vendors to resolve problems in a timely manner. On-call support and troubleshooting are required, along with implementing and following established security measures and protocols. The position involves investigating and analyzing project feasibility, prioritizing and scheduling projects and resources, and managing all phases of system selection/implementation. The consultant will advise clients on the implications of changes or alternative solutions, provide business/technical representation to the enterprise, and learn user functionality of involved systems. Adherence to project management and work prioritization methodologies is expected, as is participation with vendors in assessing new systems and technologies. Staying informed of security vulnerabilities and proactively assessing network risks are also key responsibilities.

Requirements

Associates degree in computer science, management or an IT-related discipline or equivalent experience required.
Healthcare application design, build and implementation experience required.
Appropriate certifications obtained within appropriate time frame. Epic: 6 months from hire; Other application(s) as assigned: one year from hire.
Two years project management experience in systems analysis, system design and/or computer system project management.
Strong organizational and project management skills; ability to deal with multiple tasks simultaneously and attention to detail
Excellent decision-making, facilitation, work prioritization, conflict resolution and analytical skills required.
Pro-active problem-solver with excellent listening, verbal and written communication skills.
Possesses a working knowledge of mini-computers, client-server, personal computers and networks.
Possesses interpersonal and team leadership abilities.
Capable of working with cross-functional teams to accomplish overall project goals.
Ability to work independently and under pressure in a complex and changing working environment.

Nice To Haves

Competencies for applications other than Epic must be met/maintained and will be tracked by manager/director.

Responsibilities

Evaluates the business procedures and analyzes business processes to ensure proper system configuration.
Creates and maintains regular status reports to immediate Team Leader.
Develops and maintains documentation and procedures as needed, provide training to other IT staff and user clients as appropriate.
Provides application product function, design, and build expertise and experience to ensure successful product implementation.
Primary resource dedicated to designing, building, testing, and activating the application database.
Develops and maintains models and documentation of business and system requirements and configures system accordingly.
Documents and maintains all required system design and build documents.
Contributes to preparation of testing scripts and materials and performs unit, system, and integrated testing tasks.
Works with training team to develop application specific training curriculums and materials.
Provides expertise to the development of activation plans, application activation tasks, and production environment readiness.
Logs, tracks, analyzes and resolves issues such as software code modifications or enhancements and software code implementations.
Effectively utilizes project tools, technologies and methodologies to provide clear and concise documentation/communication (i.e. project tracking, weekly reports, etc.).
Works with all vendors to resolve issues/problems in a timely manner.
Provides on-call support and troubleshooting via phone, remote connectivity or on-site if necessary.
Implements, maintains and follows established security measures and protocols.
Performs the necessary investigation and analysis to determine project feasibility.
Prioritizes and schedules projects and resources.
Effectively and proactively manages all phases of system selection/implementation by coordinating resources and providing project management for the identification of needs, acquisition or design and implementation of new system solutions.
Advises clients on implications of a requested change and/or an alternative solution that may better address the requirement.
Provides business/technical representation to the enterprise including future directions, how that direction impacts the enterprise, and how current and future systems can be exploited for the benefit of the enterprise.
Learns user functionality of system involved to the extent required.
Utilizes and follows the project management and work prioritization methodologies and protocols established by IT leadership.
Participates with vendors in the assessment of new systems and technologies that meet the requirements of the enterprise.
Subscribes to relevant technology information channels to stay informed of security vulnerabilities.
Proactively assesses potential items of risk and opportunities of vulnerability in the network.