IT Business Analyst, Mid

Booz Allen Hamilton•McLean, VA

15h•Remote

About The Position

The Opportunity: You know that true progress is made at the intersection of business and tech, and as an IT business analyst, you can develop skills in both. Here, you’ll have the chance to work with an agile team as they develop digital products to support your clients’ most pressing missions. We’re looking for someone like you to implement business analytics and processes, as well as delve into technology trends to deliver user-friendly client experiences. As an IT business analyst, you’ll help develop leading-edge applications and systems. Working with your team of business and IT system analysts, you’ll help identify clients’ needs, gather user requirements, and develop user stories. You’ll learn to understand the overall direction and nuanced user needs clearly, and you’ll support your team as they fulfill these needs by creating deployable features. Together, you’ll contribute to the delivery of high business value products to our clients. The candidate will provide direct user support to numerous technology systems supporting the Contracts Lifecycle and its functions. They will provide timely assistance to end user phone calls and emails regarding both system and business process questions, and escalating issues to the appropriate group as required. In addition, they will participate in system releases through all phases of the software development lifecycle including development, testing, training, roll-out, and end user support. The candidate will also contribute to ongoing data quality and data analysis activities. This will include reviewing large data sets to ensure the accuracy of the entries. The candidate needs to have the ability to read complex contractual documents, extract relevant data points, and then compare them to existing data in the systems. They will support report production using a variety of systems and tools. They will assist management with ad hoc data analysis requests as needed. Work with us to make an impact by supporting the needs of our clients and the company. Due to the nature of work performed within this facility, U.S. citizenship is required. Join us. The world can’t wait.

Requirements

3+ years of experience working in a professional environment
Experience using Microsoft Office products including SharePoint, Outlook, Word, Excel, and PowerPoint
Experience with data analysis
Experience with web-based systems for business analysis
Experience with customer service, troubleshooting, and problem resolution
Experience with supporting the phases of the systems development lifecycle
Knowledge of Data Governance governing principles
Ability to multitask and respond to tight deadlines
Bachelor's degree
U.S. citizenship is required

Nice To Haves

Experience with Contracts Lifecycle Management
Experience with supporting technology systems hosted on GovCloud
Experience with supporting COTS products
Knowledge of Icertis
Knowledge of the systems development lifecycle and Microsoft SQL to execute queries
Ability to learn new software tools and techniques quickly
Ability to communicate with end users in business-friendly and user-friendly language
Possession of excellent organizational skills and oral and written communication skills to effectively respond to user queries

Responsibilities

Implement business analytics and processes
Delve into technology trends to deliver user-friendly client experiences
Develop leading-edge applications and systems
Identify clients’ business needs
Gather user requirements
Develop user stories
Support team in creating deployable features
Provide direct user support to numerous technology systems supporting the Contracts Lifecycle and its functions
Provide timely assistance to end user phone calls and emails regarding both system and business process questions
Escalate issues to the appropriate group as required
Participate in system releases through all phases of the software development lifecycle including development, testing, training, roll-out, and end user support
Contribute to ongoing data quality and data analysis activities
Review large data sets to ensure the accuracy of the entries
Read complex contractual documents, extract relevant data points, and compare them to existing data in the systems
Support report production using a variety of systems and tools
Assist management with ad hoc data analysis requests as needed