IT Business Analyst

Forward Air • Dallas, TX

16h • Onsite

About The Position

The IT Business Analyst will be responsible for learning LTL processes, performing gap analysis, reporting, defining software requirements, and making presentations. This role requires strong critical thinking to understand freight data and LTL operational processes independently. The analyst will analyze shipment volumes, lane performance, and carrier metrics to identify trends, forecast operational demand, and provide data-driven insights for network-wide decision-making. Attention to detail is crucial for validating freight rating, billing data, and operational results. The position involves understanding IT projects and project management within a transportation and logistics environment, leading LTL Operations IT projects from start to finish, including TMS enhancements, freight rating systems, and terminal management tools. The role also requires working outside documented processes to find streamlined solutions for operational issues across the LTL network. Other duties may be assigned.

Requirements

• Bachelor's degree in Business, Supply Chain, Logistics, Transportation, Information Systems, or a related field
• Industry experience is required
• 3+ years of experience as a Business Analyst preferably within an LTL, freight, or broader transportation and logistics environment
• Strong understanding of LTL operations including linehaul, pickup & delivery, freight rating, terminal operations, and carrier settlements
• Demonstrated ability to gather, analyze and document business requirements for IT projects with minimal supervision
• Experience working with business leaders and functional users to lead technology projects from initiation through delivery
• Proficiency in SQL and data analytics tools for querying, interpreting, and presenting operational data
• Proven ability to develop data-driven proposals and present findings to business stakeholders in a clear and compelling manner
• Strong critical thinking skills with the ability to work outside standardized processes to identify the most effective solutions
• Excellent written and verbal communication skills with strong attention to detail
• Ability to thrive in a fast-paced environment managing multiple priorities simultaneously
• Must be a self-starter that does not require constant direction
• Ability to communicate effectively with all levels of operations/users
• Strong team player that thrives in a fast-paced environment
• General computer skills - Microsoft Office, Outlook, AS400
• Excellent communication and problem solving skills
• Be able to drive/display ownership/proactive behavior
• Efficiently handle multiple IT projects simultaneously
• Able to communicate effectively in English (Oral and Written) across range of cultural differences

Nice To Haves

• Experience with Transportation Management Systems (TMS) such as MercuryGate, SAP TM, or similar platforms preferred
• Familiarity with project management methodologies (Agile, Waterfall, or hybrid) preferred

Responsibilities

• Learn LTL processes (transportation management systems, freight workflows and business processes) and map together for gap analysis, reporting, software requirements, and/or presentations
• Use critical thinking to understand freight data and LTL operational processes without requiring supervision or direction for determining next steps
• Analyze shipment volumes, lane performance, and carrier metrics to identify trends, forecast operational demand, and deliver data-driven insights that support network-wide decision making
• Validate freight rating, billing data, and operational results
• Understand IT projects and project management within a transportation and logistics environment
• Lead LTL Operations IT projects from start to finish including TMS enhancements, freight rating systems, and terminal management tools
• Work outside documented/standardized processes to determine the most streamlined approach for solving operational issues across the LTL network

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level