IT Business Analyst

Terex Corporation•White House, TN

1d•Hybrid

About The Position

Terex is seeking a proactive and detail-oriented IT Business Analyst to support our Services business as part of the Segment IT team. This role is critical in ensuring our field service operations are empowered with efficient, data-driven, and user-focused enterprise solutions. As an IT Business Analyst, you will serve as a bridge between the business and IT, working closely with stakeholders in the field service, service operations, and support teams. Your primary responsibility will be supporting and optimizing processes across ERP, Oracle CX Field Service Cloud, and AI & business intelligence platforms. You’ll play a key role in identifying business needs, analyzing requirements, and delivering impactful solutions that drive operational excellence in our services organization.

Requirements

Bachelor’s Degree in Information Systems, Business, or a related field (or equivalent experience)
3–5+ years of experience as a Business Analyst or similar role in IT or Services Operations
Hands-on experience with Oracle EBS R12 or Oracle Fusion, particularly in Order Management and Inventory modules
Ensure that colleagues, customers and stakeholders stay informed of progress, issues, risks and interdependencies relating to operational plans and projects.
Collaborate with stakeholders to gather and translate business requirements into technical specifications.
Support Services business portfolio & application teams in all areas to drive transformation process with focus on standardization & simplification & modernization.
Working knowledge of Oracle CX Field Service Cloud and Oracle CX Service Cloud - configuration, dispatching, mobile workflows, etc.
Strong SQL skills and experience working with BI/analytics platforms (PowerBI)
Strong AI agent skills and experience
Strong analytical, documentation, and communication skills
Ability to work independently and manage multiple priorities in a fast-paced environment

Nice To Haves

Experience supporting a field-based service team or dispatch center
Manufacturing or industrial services background is a plus
A Willingness and ability to travel up to 25% of the time depending on assigned business initiatives is required.
You must also be able to demonstrate that you are a customer-focused individual with the energy, drive and commitment to make things happen.

Responsibilities

Partner with business stakeholders to understand and document service processes, system pain points, and enhancement opportunities
Translate business requirements into functional specifications and coordinate with technical teams for solution delivery
Support day to day Oracle EBS support for items, inventory, purchasing, and order management issues.
Manage and optimize Oracle CX Field Service Cloud, and Oracle CX Service Cloud business processes and interaction with Salesforce, and ERP (Oracle EBS / Oracle Fusion)
Provide frontline support and training for end users in the Services function
Drive adoption of new tools and digital capabilities in the field and back office
Build and maintain BI dashboards, ad hoc reports, and data models to support service performance tracking and decision-making
Write SQL queries and leverage BI tools to analyze operational data and identify trends, gaps, or anomalies
Ensure data quality and alignment across systems (ERP, CX Service, and Oracle Field Service, and internal data lakes/platforms)
Work closely with developers and system integrators to test and validate enhancements and system changes
Lead or support projects focused on digitizing and improving field service workflows
Document system processes, configurations, and best practices
Identify automation and integration opportunities between platforms to streamline operations