IT Business Analyst

Smithfield Foods•Tar Heel, NC

19h

About The Position

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section. As an IT Business Analyst at Smithfield Foods, you will serve as the key liaison between business users, IT teams, and external partners to ensure technology solutions meet business needs. You will identify system enhancements, process improvements, and training opportunities while supporting system implementations, upgrades, and daily operations. In this role, you will combine business acumen, technical understanding, and strong communication skills to translate requirements into effective solutions that drive efficiency, reliability, and performance across Smithfield’s enterprise systems.

Requirements

Bachelor’s degree from an accredited four-year college or university and 2+ years of relevant experience; or equivalent combination of education and experience.
General knowledge of IT systems and SAP, with a strong understanding of system interfaces between SAP and third-party applications.
Ability to understand system capabilities, analyze data, and identify improvement opportunities to enhance performance and usability.
Strong verbal and written communication skills with the ability to effectively engage planners, peers, and executive leadership.
Demonstrated success in bridging business and technical teams through systems support, requirements gathering, and testing coordination.
Proven ability to facilitate change, drive operational excellence, and promote a culture of continuous improvement aligned with Smithfield’s values.
Experience managing timelines, deliverables, and resources across multiple projects in a fast-paced environment.
Respectful, approachable, and team-oriented, with a commitment to building strong working relationships and contributing to a positive work environment.

Responsibilities

Act as the primary contact for business users on system-related issues, coordinating with IT and vendors to resolve incidents and improve performance.
Partner with internal and external stakeholders to define business requirements, develop functional specifications, and create and execute test scenarios for enhancements and new implementations.
Analyze existing business processes to identify automation opportunities and recommend innovative uses of technology to improve efficiency and accuracy.
Support system implementations and upgrades by developing training materials, leading user sessions, establishing super user forums, and ensuring business readiness for go-live.
Utilize project management skills to define priorities, manage timelines, allocate resources, and provide consistent progress updates to leadership.
Provide application support including troubleshooting, data corrections, and coordination with IT support groups to ensure system stability and user satisfaction.
Collaborate with business partners to design and develop reports and dashboards that support operational and strategic decision-making.
Partner with cross-channel teams to identify opportunities for continuous improvement and share best practices across business units.
Contribute to the development of annual plans and strategies that align system enhancements with overall business objectives.