IT Business Analyst

Anaheim Ducks Hockey Club•Anaheim, CA

3d•Onsite

About The Position

We are seeking a detail-oriented and results-driven Business Analyst to join our dynamic team. The ideal candidate will have a strong background in analyzing business processes, identifying areas for improvement, and developing strategies to enhance operational efficiency. This role requires excellent communication skills and the ability to work collaboratively with cross-functional teams to achieve business objectives. Leads change management and user readiness activities to ensure successful adoption of newly implemented technology solutions, including training, onboarding, communications, and readiness assessments. Partners with business stakeholders to drive adoption, reduce resistance, and ensure end users are prepared to execute new processes enabled by technology.

Requirements

Bachelor’s degree in Business Administration, Information Systems, or a related field
3+ years of related experience
Experience with project management methodologies (e.g., Agile, Waterfall) is a plus
Experience supporting organizational change management for technology implementations
Experience with software implementation projects
Proficient knowledge in generating process documentation
Demonstrates strong teamwork and a poised, professional, positive demeanor
Excels as an innovative problem-solver, implementing creative solutions and takes initiative
Possesses exceptional written and verbal communication abilities
Adapts well to changing demands and priorities, thriving in ambiguity
Proficiency in business analysis tools and software (e.g., Microsoft Visio, Excel, Miro)
Proficient with standard processes such as Procure-to-Pay, Order-to-Cash, Record-to-Report, Lead-to-Customer marketing processes
Strong facilitation skills (workshops, training delivery, stakeholder alignment)
Able to create learning content (job aids, process guides, SOPs, and evaluate effectiveness)
Able to deliver top-notch customer service with personal accountability
Able to work independently and as part of a team
3-5 Years Experience

Responsibilities

Define configuration specifications and business analysis requirements
Collaborate with stakeholders to elicit, analyze, and document business requirements
Conduct interviews, workshops, and surveys to gather information
Analyze existing business processes and workflows to identify inefficiencies and areas for improvement
Develop process maps and documentation
Work with IT and other departments to design and implement solutions that meet business needs
Ensure solutions align with company goals and industry best practices
Help design, document, and maintain system processes for the knowledge base
Analyze data to identify trends, patterns, and insights that can inform business decisions
Develop reports and dashboards to communicate findings to stakeholders
Report on common sources of technical issues or questions and make recommendations to IT team
Develop & execute a User Readiness Plan aligned to project milestones (communications, training, onboarding, hypercare)
Conduct Change Impact Assessments (people/process/role impacts) and define adoption actions to address gaps
Define and track adoption & readiness metrics (training completion, proficiency checks, survey results, support trends)
Coordinate with business leaders to identify change champions/super-users and build a support network
Create and maintain end-user enablement materials (job aids, quick reference guides, FAQs, release notes)
Develop and execute test plans to ensure solutions meet business requirements
Coordinate user acceptance testing (UAT) and address any issues that arise
Support technical implementation activities by defining and performing the appropriate quality control processes related to testing, validation, and deployment efforts
Develop process documentation, standard operating procedures (SOPs), and training materials to support process standardization and knowledge transfer
Lead change management and end-user enablement activities such as providing training and support to end users regarding procedures and best practices
Identify opportunities for continuous improvement in business processes and technology
Collaborate effectively with colleagues across the business and technology landscape
Stay up-to-date with industry trends and best practices
Constantly be on the lookout for ways to improve monitoring, discover issues, and deliver better value to the customer/end user