IT Business Analyst

State of North Carolina

19h•Hybrid

About The Position

The North Carolina Wildlife Resources Commission (NCWRC) is seeking an IT Business Systems Analyst I for its Information Technology Division. This division provides essential IT services, including end-user and networking support, and application system development and maintenance. The IT Division is responsible for planning and managing application and database systems from analysis through implementation, operation, and maintenance, as well as network design, hardware configuration, and technical support. The IT Business Systems Analyst I will act as the primary interface between IT staff and WRC clients, fulfilling a hybrid business analyst/project manager role. Clients include internal agency personnel, other government agencies, and outside vendors. The position is crucial for developing requirements and functional specifications for various in-house applications and modules.

Requirements

Proficiency in wireframing tools
Proficiency in Microsoft office products
Proficiency in ticketing tools
Proficiency in SQL Server
Understanding of Software Development Life Cycle (SDLC) concepts and methodologies
Experience managing releases and modifications of multiple projects simultaneously
Experience evaluating business needs and delivering quality functional requirements
Experience testing and supporting end users
Bachelor's degree in business administration, computer science, or any related field from an appropriately accredited institution and one year of experience in business consultation, process improvement, or requirement gathering in an information technology environment
OR Associate degree in business administration, computer science or any related field from an appropriately accredited institution and two years of related experience
OR High School or GED and four years of related experience
OR an equivalent combination of education and experience
Valid NC Driver’s License within 90 days of employment

Responsibilities

Facilitate teamwork between development staff, database staff, network staff, website staff, and internal/external WRC clients for all projects.
Work closely with business stakeholders to understand business processes.
Prepare user interface diagrams, business process, and workflow diagrams.
Facilitate requirement elicitation sessions with users to plan, elicit, capture, analyze, and validate business, functional, and technical requirements.
Understand and translate users’ business needs to functional and non-functional requirements.
Provide status updates on all projects to stakeholders and division heads for applications undergoing enhancements, fixes, and development of new applications.
Provide leadership on both the client and IT team sides, managing user expectations and resolving implementation issues quickly to facilitate timely project completion.
Work through development issues with user and development staff, managing the entire process through development, quality assurance, user acceptance, and implementation in a production environment.
Provide analysis of users’ production issues to determine if errors are user errors, data errors, or application errors requiring code changes.