Hotel Security Services(HSS) IT Business Analyst - Hybrid AZ

Best Western Hotels & Resorts • Remote-AZ, AZ

3d • Hybrid

About The Position

An Hotel Security Services(HSS) IT Business Analyst develops business solutions for Best Western Branded hotels by analyzing property level technical business requirements to determine solution paths as well as providing support, assistance, and/or advice on how to maintain secure data and payment processing environments. An IT business analyst also works with systems remotely for troubleshooting and testing purposes using both direct access remote software, as well as indirectly by walking technicians and/or hotel staff through technical processes ranging from basic to highly complex. An IT Business Analyst will also take charge in the implementation of hardware and software solutions and services, and/or recommending system controls and protocols for the betterment of property level network health, functionality, and security.

Requirements

• Strong understanding of networking and networking concepts including the areas of LAN/WAN, VLAN architecture, and network communication.
• Advanced understanding of computer/network systems, products, and services in more than one of the following areas: network security, software/hardware configuration, PC/desktop systems, computer operations and operating systems, TCP/IP, 802.11x, mobile technologies, Hotel Property Management systems.
• Problem solving aptitude.
• Intermediate proficiency in Microsoft Office Suite.
• Strong customer service skills.
• Strong communication skills both written and verbal.
• Ability to work independently and with exemplary time management.
• Basic mentoring skills necessary to provide support and constructive performance feedback.

Nice To Haves

• Familiarity with patch management software and services a plus
• Remote technical support experience preferred.
• A+, Net+, Security+, CCNA or other certifications a plus.
• Demonstrated vendor management ability.
• Knowledge and/or experience in the hospitality industry and/or property management systems a plus.
• Security Operations experience and knowledge of common PCI vulnerability remediation a plus.

Responsibilities

• Assist external clients/hotels in the implementation of technical systems, software, hardware, or solutions.
• Evaluate client needs and develop configurations that support technology specific business processes.
• Work with a hotel on determining best practices to secure their data and card processing environments both from a technical perspective as well as from a training and operational methodology perspective.
• Review PCI scan data and assist in the identification and remediation of internal and external vulnerabilities.
• Define and execute on delivery of implementation plans for hotel managed networks and other services.
• Manage vendor relationships to continually implement and/or improve processes to benefit our hoteliers.
• Test, troubleshoot, and implement new and existing system setups including, but not limited to, computer software and hardware, technical systems, and/or networking solutions.
• Provide basic to highly complex end user support for technology related issues and concerns, especially anything involving hotel network set up and communication.
• Work directly with vendors, IT professionals, and/or onsite staff to recognize, research, isolate and resolve complex technical problems, working problems until a root cause is identified and documented to the property’s satisfaction.
• Facilitate effective departmental and hotel operations by serving as a subject matter expert.
• Oversee proper problem escalation, notification, and follow-up to ensure continuity of service levels and system functionality.
• Enhance automation processes and coordinate with internal departments to recommend systems or production environment modifications or other corrective actions as appropriate.
• Document all efforts and activities to provide both time accountability as well as solution description for future use.
• Participate in special technical/technology related projects as assigned.
• Protect Best Western, its affiliates, and members by handling sensitive business information with appropriate confidentiality.
• Administration of patch management tools.
• Provide remote support to properties on an “as needed” basis.
• After hours on-call for security incident response and/or business impacting network issues.

Benefits

• Medical/Dental/Vision available day one
• Vacation/Sick- accruals start day one
• Paid company holidays and personal holidays to celebrate what’s important to you
• 401K - company contribution and match (U.S.)
• Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
• Employee discounts/hotel discounts
• Free financial and health wellness programs
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree