IT Business Analyst

Softchoice•Vancouver, BC

9d•CA$69,750 - CA$93,000•Hybrid

About The Position

As an IT Business Analyst, you will act as a trusted partner to the business — the single point of accountability who guides an IT request from its very first conversation through to a successfully delivered solution. You will own the full journey: assessing business needs, identifying and quantifying desired outcomes, eliciting and documenting requirements, collaborating with technical delivery teams, and evaluating results. Your impact will be felt across the organization. Business stakeholders will rely on you to make sense of their technology needs and advocate for solutions that actually work. IT leadership will depend on you for clear pipeline visibility, prioritized recommendations, and the analytical insight that drives smart investment decisions. Delivery teams will count on you for requirements that set them up for success — not surprises. This is a high-visibility role that sits at the intersection of business and technology. You will build the kind of trusted relationships that make things get done — and done well.

Requirements

5+ years of progressive experience in a Business Analyst, IT Analyst, Demand Intake, or related role within a corporate IT environment.
Demonstrated ability to manage an IT request or initiative from initial intake through to delivered solution.
Hands-on experience producing BRDs, process flows, user stories, and UAT artifacts across a full project lifecycle.
Proven experience working across both project-based and BAU (run-the-business) contexts.
Strong business acumen — able to quickly understand a business unit's objectives, pain points, and operating context.
Structured analytical thinking — able to decompose complex problems and communicate clear, value-driven recommendations.
Exceptional communication skills — equally comfortable presenting to senior leadership and facilitating workshops with operational teams.
High documentation quality — produces clear, well-structured, and unambiguous artifacts with minimal rework.
Comfortable operating with ambiguity and competing priorities without losing momentum or quality.
Self-directed and proactive — takes ownership of work and actively manages professional development.
Strong collaborator who also works effectively and independently when needed.
Proficiency with requirements management and collaboration tools (e.g. ServiceNow, Jira, Confluence, Azure DevOps, or equivalent).
Proficiency with Microsoft Office — particularly Excel, Visio, and PowerPoint; SharePoint familiarity is an asset.
Working knowledge of data analysis and visualization tools (Power BI, Excel pivot/dashboard, or equivalent).
Fluency with both Agile (Scrum/Kanban) and Waterfall/SDLC delivery frameworks.
Working knowledge of BPMN 2.0 or equivalent process documentation standards is an asset.
Exposure to enterprise platforms (ERP, CRM, ITSM/ServiceNow, or similar) is a strong asset.
Post-secondary degree or diploma in Business, Information Technology, Computer Science, or a related field preferred.
CBAP or CCBA designation is preferred; candidates actively working toward certification will be considered.
PMP, ITIL Foundation, or Agile certification (CSM, PMI-ACP) is an asset.

Nice To Haves

Experience contributing to application governance, IT asset inventory, or contract and vendor oversight is a strong asset.
Experience with enterprise platform implementations (ERP, CRM, ITSM) or large business transformation programs is an asset.
SharePoint familiarity is an asset.
Working knowledge of BPMN 2.0 or equivalent process documentation standards is an asset.
Exposure to enterprise platforms (ERP, CRM, ITSM/ServiceNow, or similar) is a strong asset.
CBAP or CCBA designation is preferred; candidates actively working toward certification will be considered.
PMP, ITIL Foundation, or Agile certification (CSM, PMI-ACP) is an asset.

Responsibilities

Managing the full lifecycle of IT system enhancement demands — spanning new functionality requests, incremental enhancements, and fixes — across a variety of platforms.
Engaging with business stakeholders to understand the opportunity, intended outcomes, and organizational context of incoming requests.
Assessing and validating requests for business value, strategic alignment, feasibility, and risk — producing a clear qualification summary that informs prioritization.
Maintaining an up-to-date view of the IT request pipeline, with regular status communication to stakeholders and IT leadership.
Applying consistent scoring and prioritization frameworks so leadership can make data-backed decisions about where to invest IT capacity.
Identifying and flagging duplicate, redundant, or conflicting requests across the portfolio.
Eliciting, analyzing, and documenting detailed functional and non-functional requirements through workshops, interviews, and working sessions.
Producing high-quality BRDs, process flow diagrams, user stories, and use cases aligned to the applicable delivery methodology (Agile or Waterfall).
Conducting current-state analysis and gap assessments to define root causes and the desired future state with precision.
Collaborating with solution architects, developers, and platform SMEs to validate designs and maintain requirements traceability throughout the solution lifecycle.
Defining and leading UAT — including test plans, test scripts, and coordination with business SMEs — to confirm solutions meet requirements.
Supporting training development, change management, and post-go-live adoption so solutions are embraced, not just deployed.
Tracking delivery progress, surfacing risks and blockers proactively, and keeping stakeholders informed at every stage.
Contributing to lessons learned reviews and continuous improvement of delivery standards.
Maintaining an accurate inventory of enterprise applications — what systems exist, what they serve, and their lifecycle status.
Supporting oversight of key IT contracts and vendor relationships, including renewals, scope changes, and performance tracking.
Identifying gaps between current technology capabilities and evolving business demand, and surfacing findings to IT leadership.
Correlating IT spend to the value of services utilized, supporting investment decisions with structured, evidence-based analysis.
Serving as the day-to-day point of contact for business stakeholders on active and upcoming IT initiatives.
Facilitating workshops, steering meetings, and cross-functional working sessions with professionalism and purpose.
Building deep knowledge of the business units you support — their objectives, pain points, and operating context — and using it to add strategic value.
Organizing and presenting findings, recommendations, and updates in formats that are clear, compelling, and right for the audience.
Identifying and championing opportunities to improve IT and business processes using value stream mapping, root cause analysis, and benchmarking.
Defining measurement frameworks for improvement initiatives and tracking outcomes over time.
Supporting the development of scorecards and KPIs for IT service delivery and initiative performance.
Sourcing, analyzing, and visualizing data to validate business cases, support prioritization, and help leadership make informed decisions.
Working with Power BI, Excel (advanced), or equivalent tools to produce accessible, self-serve analytics for the team.
Applying AI-assisted tools (e.g. Microsoft Copilot, Claude, or similar) to accelerate documentation, requirements drafting, meeting summarization, and business case analysis.
Evaluating automation and AI opportunities within business processes and bringing forward viable use cases to IT leadership.
Using technology tools critically and responsibly — ensuring information validity, data confidentiality, and alignment with organizational policy.