IT Business Analyst

ICF•Portland, OR

9d•$67,355 - $114,503•Remote

About The Position

ICF is seeking an IT Business Analyst to work within a dynamic and innovative team environment in our Utility Program and Services Group. The IT Business Analyst will support tasks within the software configuration cycle and be responsible for system data integration with the business intelligence it provides. This position supports project delivery on IT projects for the energy efficiency and utility sectors and will contribute to a team that brings high-quality products and innovative solutions to our clients.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Engineering, Business, or a related field (or equivalent experience)
2+ years of experience supporting business analysis, IT systems, or software development projects, including requirements gathering, system design, testing, and developing system documentation such as requirements, use cases, process flows, or test scripts or related work experience

Nice To Haves

Experience/Exposure in the utility, energy, and/or energy efficiency sectors is a plus
Experience with issue tracking and document management tools such as JIRA and SharePoint
Understanding of relational databases
Strong analytical and organizational skills
Demonstrated consulting experience with emphasis on customer service
Ability to balance and prioritize multiple projects to meet goals, deliverables, and deadlines
Excellent verbal, written, and consulting skills
Comprehensive knowledge and experience in MS Office products, including Excel, Visio, Teams and PowerPoint

Responsibilities

Support all aspects of the software configuration cycle including requirements, design, testing, and delivery of energy efficiency tracking and reporting tools
Communicate regularly and effectively with team members as to the status of various tasks, including presenting during status update meetings
Work with stakeholders of IT systems to define the system requirements and assist in identifying the best design approach
Generate requirements specifications, use cases, process flow diagrams, user interface designs, and other system documentation
Support User Acceptance Testing (UAT) activities
Enter & track support requests ensuring their completion
Develop an understanding of the client processes and procedures and help identify improvements relative to technology
Understand the capabilities and application of ICF’s IT systems to deliver solutions for clients
Train users on IT systems and assist in troubleshooting issues