IT Business Analyst
About The Position
We are seeking an IT Business Analyst to support the IT team across development, data services, ERP, web, and mobile applications. This role serves as a key liaison between IT and the business, ensuring that technology solutions effectively meet operational needs. The IT Business Analyst will manage and centralize project intake for IT, gathering and documenting business requirements, identifying project dependencies, and aligning requests with company priorities and the overall IT strategy. This role plays a critical part in recommending and prioritizing solutions that best support business objectives. This position will also provide support for internal applications and services, including troubleshooting issues and coordinating resolutions or escalations as needed. The ideal candidate is a proactive, self-motivated professional with strong project management, analytical, and problem-solving skills and should be highly collaborative, approachable, and committed to delivering excellent service to both internal and external stakeholders. This individual embraces and supports our in-person/on-site work culture and embodies our company values of Ownership, Collaboration and Respect.
Requirements
- Bachelor’s Degree in a related field
- 3+ years of experience in business analysis or related roles supporting technology initiatives
- Proven experience working on enterprise-level projects
- Strong project management skills with the ability to manage multiple initiatives and deliver projects on time and within budget.
- Strong understanding of business process modeling and requirements gathering techniques.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional stakeholders.
- Strong analytical and problem-solving abilities, with a strategic mindset and attention to detail.
- Experience supporting or working with web applications, ERP systems, or software development environments.
- Familiarity with project management and support tools such as Notion, Zendesk, Businessmap and Jira
Responsibilities
- Manage intake and oversee the project portfolio for IT initiatives across Development, ERP, and Data Services.
- Gather and document business requirements through stakeholder interviews, workshops, and analysis of existing systems, data, and processes.
- Evaluate and recommend project prioritization in alignment with business objectives and IT strategy.
- Partner with business units to support solution validation, including user acceptance testing (UAT) and feedback cycles.
- Identify opportunities to improve processes, efficiency, and system performance through analysis and user feedback.
- Collaborate with cross-functional teams to define solution approaches, including data, processes, integrations, controls, and outputs.
- Develop and maintain clear, comprehensive documentation, including requirements, test plans, user guides, and knowledge base materials.
- Analyze data and workflows to generate insights and support informed decision-making.
- Ensure consistency and accuracy in all project documentation and deliverables.
- Serve as a primary point of contact for internal stakeholders, working across teams to identify, troubleshoot, and resolve complex issues.
Benefits
- Training and career development opportunities
- High-paced and collaborative work environment
- Eligible for up to a 6% employer 401(k) contribution following six months of employment
- Paid time off away from work, including scheduled company holidays
- Competitive benefits and incentivizing programs
- Team building company sponsored events
- Employee discount and bi-annual sample sale
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
