IT Business Analyst - Technical

Rural King•Mattoon, IL

48d•$83,250 - $110,000

About The Position

The Technical Business Analyst will support Rural King's omni-channel initiatives by connecting business requirements with technical execution across digital, retail, and operational platforms. This role ensures seamless integration between systems that power Rural King's unified customer experience, from e-commerce and in-store operations to order management and data platforms. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve.

Requirements

3-5 years of experience as a Technical Business Analyst in omni-channel, retail, or enterprise IT environments
Strong understanding of Agile methodologies and Jira project tracking.
Proven experience documenting integrations and technical workflows across multiple systems.
Familiarity with platforms such as HCL Commerce, IBM Sterling OMS, Akeneo PIM, and related technologies.
Excellent analytical, troubleshooting, and technical communication skills.
Ability to bridge technical details with business priorities to support end-to-end customer experiences.
Organized, proactive, and capable of driving clarity across complex systems.
Ability to effectively resolve conflicts and address challenges that may arise in relationships.
Ability to identify and addressing deviations from an established process.
Self-motivated, detail-oriented, and adaptable to changing priorities.
Ability to maintain a seated or standing position for extended durations.
Ability to navigate and access all facilities.
Skill to effectively communicate verbally with others, both in-person and via electronic devices.
Close vision for computer-related activities.

Responsibilities

Gather and document both business and technical requirements supporting omni-channel projects.
Develop detailed technical documentation, data flows, and integration specifications for systems across retail and digital channels.
Partner with architects, developers, and QA teams to translate business needs into scalable technical solutions.
Manage Jira boards, user stories, and sprints to maintain project alignment and transparency.
Support QA and UAT by writing test cases, validating system functionality, and coordinating feedback cycles.
Analyze data from multiple systems to identify integration challenges and optimization opportunities.
Collaborate with stakeholders to enhance processes across online, in-store, and fulfillment systems.
Work closely with teams using HCL Commerce, IBM Sterling OMS, Akeneo PIM, and other enterprise platforms to ensure cohesive operations.
Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
Perform other duties as assigned.

Benefits

401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
Healthcare plans to support your needs
Virtual doctor visits
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program
15% Associate Discount
Dave Ramsey's SmartDollar Program
Associate Assistance Program
RK Cares Associate Hardship Program
24/7 Chaplaincy Services
Company paid YMCA Family Membership