IT Business Analyst

Truliant Federal Credit Union•Winston-Salem, NC

11d•Hybrid

About The Position

The IT Business Analyst will play a pivotal role in supporting and advancing the technological infrastructure and systems within the credit union. This individual will act as the bridge between IT and various business units, identifying and analyzing requirements, streamlining operations, and implementing technology solutions that align with business goals. The IT Business Analyst will ensure systems and processes are efficient, secure, and provide optimal value to the organization and its members.

Requirements

Must have a strong understanding of business processes, particularly within a credit union or financial institution context.
Must be proficient in business analysis methodologies, tools, and techniques (e.g., Agile, Waterfall, JIRA).
Must have excellent analytical, problem-solving, and critical thinking skills.
Must have effective communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
Must have strong project management and organizational abilities, with attention to detail.
Must be familiar with data analysis tools such as SQL, Tableau, or Power BI.
Should possess a strong commitment to providing excellent service to Truliant's members, both internal and external.
Bachelor's degree, or equivalent experience, in Information Technology, Business Administration, or a related field required.
Minimum of 3-5 years of experience as an IT Business Analyst required; IT Business Analyst experience within the financial services or credit union sector preferred.
Hands-on experience with core credit union or banking systems and financial software required.

Nice To Haves

Certification in Business Analysis (e.g., CBAP) or Project Management (e.g., PMP) is a plus.
Knowledge of regulatory requirements impacting credit unions, including data privacy and security standards preferred.

Responsibilities

Collaborates with business units to gather and document detailed business and technical requirements.
Analyzes business processes to identify and propose improvements that enhance system efficiency, member experience, and staff productivity.
Translates business requirements into functional specifications for IT teams and vendors.
Works with cross-functional teams to design, test, and implement technology solutions aligned with credit union standards and goals.
Develops and maintains project documentation, including requirements specifications, process flows, user stories, and test plans.
Assists in selecting and evaluating software and vendors that support credit union needs, assessing costs, benefits, and technical feasibility.
Works with the project team to define the testing scope, objectives, and acceptance criteria for the project
Develops or review requirement traceability matrices to ensure all requirements are addressed in testing.
Creates or assists in creating UAT scripts and test scenarios that reflect real-world business processes.
Coordinates UAT sessions with business stakeholders, ensuring they understand their role in validating system functionality.
Identifies, troubleshoots, and resolves system issues in collaboration with IT support teams.
Conducts root cause analysis for recurring system issues and propose long-term solutions to prevent future disruptions.
Supports project management activities, including planning, scheduling, and coordinating resources to ensure project milestones are met on time and within scope.
Works closely with vendors and external consultants to manage implementation timelines, deliverables, and system integrations.
Raises concerns promptly and collaborate with team members to develop actionable solutions.
Communicates project progress and challenges to stakeholders, facilitating resolutions as needed.
Ensures systems and processes comply with regulatory standards, including data security and privacy requirements.
Supports audits by documenting and validating systems and processes to ensure adnce to policies.
Assists with other tasks and projects as assigned.
Timely logging of time spent on project and task work.