IT Business Analyst

Quality Technology Services•Ashburn, VA

About The Position

At QTS, we are leading the digital infrastructure revolution. Backed by Blackstone and driven by purpose, we design, build, and operate world-class data centers that power the global economy. Our people are the heart of our innovation, culture, and growth. Who You Are You are a strategic thinker and collaborative problem solver who thrives in dynamic environments. You bring deep expertise in business analysis, process improvement, and cross-functional facilitation. You are passionate about translating business needs into actionable solutions and driving continuous improvement across platforms. The Impact You Will Have As a Business Analyst, you will be a key liaison between business leaders and technical teams. You will lead requirements gathering, process design, and solution delivery efforts that enhance operational efficiency and platform performance. Your work will directly influence QTS’s ability to scale and innovate.

Requirements

Bachelor’s degree in MIS, Computer Science, Business, or equivalent experience.
5+ years as an IT Business Analyst or similar role.
Experience with APIs, Agile/Scrum methodology, and web-based platforms.
Proficiency in mockups, wireframes, and prototypes.
Strong facilitation and documentation skills.
Expertise in Agile/Scrum and Waterfall methodologies.
Strong data analysis and visualization skills.
Proficiency in Visio, Excel, JIRA, Confluence.
Excellent communication, problem-solving, and interpersonal skills.
Ability to manage multiple projects and priorities.
Change agent and self-starter mindset.

Nice To Haves

Project Management experience.
QA background with full-cycle testing and traceability.
Scrum training or certifications.
Business Analysis certification (CBAP, PMI-PBA).

Responsibilities

Business Analysis & Requirements Gathering Lead workshops, interviews, and sessions to capture business needs and translate them into functional specifications, user stories, and process flows.
Collaborate with cross-functional teams to prioritize and refine requirements based on business drivers and timelines.
Define business dependencies and system intricacies across integrated platforms.
Solution Design & Delivery Guide the development and implementation of business solutions.
Perform data mapping and define integration points between platforms.
Document feature sets and validate functionality with QA teams.
Lead User Acceptance Testing and ensure successful operational handoff.
Process Improvement & Automation Analyze complex business processes to identify automation opportunities.
Reengineer workflows to improve automation potential and efficiency.
Stay current with industry trends and emerging technologies.
Project Collaboration & Communication Partner with project managers to plan and prioritize tasks, resources, and timelines.
Track and communicate risks, assumptions, issues, and decisions.
Participate in status meetings and leadership activities.