IT Business Analyst/Jenzabar Administrator

Shaw University • Raleigh, NC

3d

About The Position

Reporting to the Chief Information Officer (CIO), the Business Analyst/Jenzabar Administrator is responsible for the administration and maintenance of the Jenzabar ERP system. This role includes managing updates, performing basic database maintenance, writing reports, and training users. The position also involves handling help desk tickets related to Jenzabar and collaborating with stakeholders to align system functionalities with the University's objectives. Essential Job Functions: Administer and Maintain Jenzabar ERP System: Manage updates, patches, basic database maintenance, and system performance, coordinating with Jenzabar support to resolve complex issues. User Training and Support: Develop and deliver training programs, provide Tier 1 and Tier 2 support, and act as the primary contact for Jenzabar-related help desk tickets. Report Writing and System Documentation: Write and manage reports using Jenzabar's tools, and develop and maintain documentation for system configurations and processes. System/Process Improvement: Identify opportunities for system enhancements, automate processes, and work with stakeholders to implement new functionalities aligned with the University's objectives. Cross-Functional Collaboration: Participate in cross-functional projects and provide support for ancillary applications related to the Jenzabar system. [List bullet points of the essential duties of the job] Other duties as assigned. Supervisory Responsibilities None

Requirements

• Bachelor’s degree in information technology, Business Administration, or a related field.
• Minimum of 5 years of experience in system administration, database management, or ERP system support, preferably within higher education.
• Achieving Results Sets challenging goals, tracks progress towards them, solves performance problems, and demonstrates urgency and drive towards achieving them.
• Collaboration Builds constructive working relationships with clients/customers, other work units, community organizations and others to meet mutual goals and objectives. Behaves professionally and supportively when working with individuals from a variety of ethnic, social and educational backgrounds.
• Communication Clearly and respectfully conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate. Demonstrates good written, oral, and listening skills.
• Customer Service Makes customers/clients and their needs a primary focus of one’s actions; shows interest in and understanding of the needs and expectations of internal and external customers (including direct reports); gains customer trust and respect; meets or exceeds customer expectations.
• Strategic Focus Understands how an organization must change considering internal and external trends and influences; keeps the big, long-range picture in mind; builds a shared long-range organizational vision with others. Committed to course of action to achieve long-range goals and influences others to translate vision into action.
• Must have a philosophy that is consistent with the Mission, Vision and Core Values of the organization.
• Vision, commitment, and experience in achieving goals and pursuing excellence is critical.
• Strong oral and written presentation skills.
• Ability to work well independently and as a member of a team.
• Excellence in organization, decision-making, problem-solving and creating a collaborative environment.
• Ability to manage multiple projects simultaneously.
• Must be able to read, write and speak fluently in English.
• Ability to sit or stand for up to 8 hours/day.
• Some lifting (up to 25 pounds occasionally), bending, and carrying.
• The employee is regularly required to talk and hear, and to use hands and fingers to handle or feel.

Nice To Haves

• No specific certifications required, but certifications related to ERP systems, SQL, or database management would be beneficial.

Responsibilities

• Administer and Maintain Jenzabar ERP System: Manage updates, patches, basic database maintenance, and system performance, coordinating with Jenzabar support to resolve complex issues.
• User Training and Support: Develop and deliver training programs, provide Tier 1 and Tier 2 support, and act as the primary contact for Jenzabar-related help desk tickets.
• Report Writing and System Documentation: Write and manage reports using Jenzabar's tools, and develop and maintain documentation for system configurations and processes.
• System/Process Improvement: Identify opportunities for system enhancements, automate processes, and work with stakeholders to implement new functionalities aligned with the University's objectives.
• Cross-Functional Collaboration: Participate in cross-functional projects and provide support for ancillary applications related to the Jenzabar system.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees