IT Business Analyst - Commercial Finance & Revenue Management

SRM Technologies•Hamilton Township, NJ

45d•Onsite

About The Position

This role supports and enhances the systems and data capabilities for US Commercial Finance, focusing on revenue management, rebate processing, and commercial reporting. The position is at the intersection of business and technology, working across commercial platforms to translate business needs into system solutions. The IT Business Analyst will act as a liaison between business stakeholders and technical delivery teams, supporting the full system change lifecycle from requirements gathering and design through testing, deployment, and documentation. The role requires a structured, analytical mindset and the ability to lead workshops, write user stories, and perform data analysis with SQL.

Requirements

4–7 years of experience in an IT Business Analyst or equivalent role
Proficiency in SQL for data querying, investigation, and validation across relational data environments
Demonstrated SDLC experience- with working knowledge of both waterfall and agile delivery methodologies
Hands-on experience with ServiceNow for change management, incident tracking, or IT service management workflows
Exceptional documentation skills: ability to produce clear, structured, and well-organized artifacts for both technical and business audiences
Strong analytical and problem-solving capabilities, with a track record of translating ambiguous business needs into well-defined requirements
Excellent communication and stakeholder management skills- comfortable facilitating working sessions and presenting findings to varied audiences

Nice To Haves

Experience working in pharmaceutical, biotech, or life sciences commercial environments, particularly in areas such as revenue management, gross-to-net, rebates, or pricing
Familiarity with commercial and revenue management platforms (e.g. Model N Powered by N, Kernel Open Pharma, Flex or similar)
Experience with reporting and analytics tools such as QlikView, Power BI, or Cognos
Exposure to cloud-based data platforms or data lake environments (e.g., AWS, Azure)
Prior experience maintaining system documentation within Kneat SLC or equivalent quality/lifecycle management tools

Responsibilities

Partner with business stakeholders to understand, capture, and translate complex commercial and finance requirements into clear, actionable system specifications.
Support project coordination activities including milestone tracking, status reporting, and cross team dependency management to keep delivery on track.
Operate as an effective member of blended delivery teams, supporting end-to-end system changes through Client’s System Lifecycle (SLC) framework, from initiation and design through testing and deployment.
Analyze proposed system changes and new technical opportunities; assess and clearly communicate impacts, risks, and trade-offs to both technical and non-technical audiences.
Perform hands-on data analysis using SQL to investigate issues, validate outputs, and deliver accurate, audience-appropriate insights across a range of business and technical stakeholders.
Contribute to business case development for new initiatives; proactively identify and recommend opportunities for process improvement and operational efficiency.
Create and maintain high-quality system documentation- including functional specifications, process flows, data dictionaries, and knowledge base articles — to support a robust and shared understanding of supported applications.
Elicit, author, and refine agile user stories, requirements specifications, business process documentation, and solution design artifacts.
Plan, coordinate, and execute testing activities - including system integration testing (SIT) and user acceptance testing (UAT) - to ensure delivered solutions meet defined business acceptance criteria.
Ensure all delivery activities adhere to Client's division and corporate compliance standards, including change management and documentation requirements in ServiceNow and Kneat SLC.