IT Associate

Applied Behavior Center•Indianapolis, IN

22h•$62,000 - $74,000

About The Position

The IT Associate plays a critical role in supporting and maintaining the organization’s technology infrastructure across multiple clinical and administrative locations. This individual is responsible for delivering responsive technical support, ensuring system reliability, and upholding security and compliance standards, including HIPAA. This role requires a hands-on, service-oriented professional who can manage day-to-day IT operations while contributing to ongoing system improvements and organizational growth.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
2+ years of experience in IT support, help desk, or systems administration
Strong knowledge of: o Windows operating systems and Windows Server environments o Google Workspace administration o Hardware troubleshooting and end-user support
Foundational understanding of networking concepts (DNS, DHCP, VPNs)
Ability to manage multiple priorities and respond effectively to urgent issues
Strong communication and customer service skills

Nice To Haves

Experience in a healthcare, clinical, or multi-site environment
Familiarity with EHR/EMR systems, or practice management platforms
Experience with endpoint management tools (RMM, MDM)
IT certifications such as CompTIA A+, Network+, or equivalent
Exposure to cybersecurity frameworks and compliance standards

Responsibilities

Provide Tier 1–3 technical support to staff across multiple locations, both onsite and remotely
Troubleshoot and resolve hardware, software, network, and system issues in a timely manner
Install, configure, and maintain workstations, printers, mobile devices, VoIP systems, and IP camera systems
Manage user accounts, permissions, and access controls across enterprise systems
Monitor and maintain IT infrastructure, ensuring optimal system performance and uptime
Perform routine system updates, patch management, and software deployments
Maintain accurate IT documentation, asset inventory, and system configurations
Support endpoint management and device lifecycle processes
Ensure adherence to HIPAA and organizational data privacy policies
Support cybersecurity initiatives including MFA, endpoint protection, and access controls
Monitor systems for vulnerabilities and respond to security incidents as needed
Promote best practices in data security and user awareness
Partner with leadership and department teams to identify and implement technology solutions
Support onboarding and offboarding processes, including system access and device provisioning
Assist with IT projects such as system upgrades, infrastructure improvements, and new implementations
Provide training and guidance to staff on IT systems and best practices