IT Associate

Maugus Manufacturing Inc•East Lampeter Township, PA

21d•$25 - $40

About The Position

This is a part-time position working approximately 20-25 hours per week with flexibility in working days and hours, provided they fall between 8 am and 5 pm, Monday through Friday. The role reports to the Director of Finance and Information Technology and will assist with day-to-day IT issues and various other IT projects as needed. This individual will also collaborate closely with NNBC’s outside IT consultant to help troubleshoot and determine appropriate courses of action regarding IT-related process improvements, server upgrades, and other related issues.

Requirements

Two-year degree or equivalent certification program in Networking and System Administration.
Two to three years of experience or an equivalent combination of education and experience.
Maintain a high degree of professional and ethical conduct and confidentiality.
Exceptional problem-solving, analytical, critical thinking, deductive reasoning, and time management skills.
Strong written and oral communication skills, with the ability to convey information and ideas clearly.
Establish and maintain effective working relationships with co-workers, customers, and vendors.

Responsibilities

Maintain network servers, user workstations, communications equipment, and peripherals to minimize user downtime and serve as the first point of contact for IT issues.
Create users and groups and apply permissions in Active Directory.
Respond in a timely manner to and correct network server, user workstation, communications equipment, and peripherals issues. Maintain a log of network issues to identify consistent problem areas.
Set up, configure, and install software on new workstations and peripherals, and maintain security on all workstations.
Maintain an adequate disaster recovery plan.
Maintain hardware inventory with a preventative maintenance/planned replacement system.
Communicate and liaise with software vendors to resolve software issues.
Advise and recommend improvements to hardware, software, peripherals, systems, communications equipment, and relevant policies and procedures.
Educate and train users on various technologies such as software, hardware, telephone systems, upgrades/updates, capabilities, and functionality.
Continue education and technical growth to upgrade skills and remain current with technology, practices, and industry standards.
Perform other duties as assigned based upon changing business needs.