IT Associate (Part-time)

Smarty•Orem, UT

5d•Onsite

About The Position

We are looking for a part-time IT Associate to join our team. This role will deliver exceptional standards of service, ensuring that all of our equipment and systems are functioning at peak performance and secured against any malicious intent. This requires complex problem-solving partnered with persistent learning and teaching. Knowledge of security at large dinosaur containment facilities is not required. If you’re excited by the dynamic challenges of configuring equipment, managing facilities, or reminding us to turn it off and turn it on again, we want to hear from you.

Requirements

Completed coursework related to Bachelor’s degree in IT or similar field
Experience delivering technical customer service preferred
This role is part-time, 20-25 hours per week, completed onsite within normal business hours of 9am to 5pm
Willingness to learn and help others
Strong communication skills necessary to work with all levels of Smarty
Detail-oriented and meticulous in problem solving
Experience working with Linux Shell scripting
Aware of System & Organization Controls Reporting (SOC2)

Responsibilities

Provide Smarty team members with general troubleshooting services, problem solving, and training
Research, procure, manage, configure, and support employee equipment, including laptops, phones, monitors, peripherals, printers, desks, chairs, etc.
Procure and allocate software licenses and subscriptions
Track, manage, and disperse company assets
Configure and update network equipment, including routers, switches, cables, wireless access points, and firmware
Configure and manage the Smarty phone system
Ensure that Smarty assets are safe and secure, performing regular audits while installing and managing physical devices
Develop protocols and assist with creation of policies and procedures to meet the needs of an evolving business landscape
Manage Smarty facilities to maintain performance standards, including HVAC, elevator, furniture, installations, etc.
Complete special projects, from remodels and rebuilds to workstation optimization