IT Associate End User Support Specialist

Pilot Thomas Logistics•San Ramon, CA

4d•Onsite

About The Position

PTC Inc. is seeking an IT Associate End User Support Specialist to provide technical assistance and support to our employees, ensuring the smooth operation of their IT systems and applications. Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Requirements

Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
1-2 years of experience in a technical support role, preferably in an enterprise environment.
Solid understanding of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
Familiarity with basic networking concepts (TCP/IP, Wi-Fi).
Experience with ticketing systems (e.g., ServiceNow, Jira Service Management).
Excellent problem-solving and analytical skills with a strong attention to detail.
Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
Customer-focused attitude with a commitment to providing high-quality support.
Ability to work independently and as part of a team in a fast-paced environment.

Nice To Haves

CompTIA A+ or equivalent certification is a plus.

Responsibilities

Provide first-level technical support for hardware, software, and network-related issues, both in-person and remotely.
Troubleshoot and resolve common desktop and laptop problems, including operating system errors, application malfunctions, and peripheral connectivity.
Assist users with account management, password resets, and access requests for various internal systems.
Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
Document support tickets, resolutions, and user interactions accurately in the IT service management system.
Escalate complex or unresolved issues to higher-level support teams or appropriate IT personnel.
Provide basic training and guidance to users on IT best practices and the use of common software applications.
Participate in IT asset management activities, including inventory tracking and equipment deployment/retrieval.
Contribute to the creation and maintenance of IT knowledge base articles and user guides.
Adhere to IT security policies and procedures, ensuring the protection of company data and systems.